JourneyCare Accounts Receivable Specialist in Glenview, Illinois

Job Descriptions:

The Accounts Receivable Specialist is responsible for ensuring all cash posting and adjustments are performed timely and accurately and appropriate action items are identified and communicated appropriately. The position also resolves unique and escalated cases brought forth by the external billing partners, serves as a point of contact to patients for billing-related inquiries and performs collection activity on patient accounts. In addition, the position serves as a back up to the external billing relationship and will need to be able to do medical billing if needed.

The Accounts Receivable Specialist position will be located in our Glenview, Illinois office.

  • Post all electronic and paper remittance advices daily. Reconcile all cash posted to bank cash receipts daily

  • Serve as subject matter expert on hospice and palliative billing rates and payor specific payment rules and apply this expertise to identify and complete all needed adjustments at the time of cash posting

  • Reach out to payors to understand unique and complex payment situations to determine appropriate next steps

  • Proactively communicate and escalate issues and concerns related to claim payment, trends, rate updates or other system configuration needs

  • Research and address any claim inquires brought forth by the external billing partners

  • Identify process improvement opportunities and champion their implementation

  • Assists in special projects and other billing needs of the office, as requested

  • Serve as a primary point of contact for patient billing-related inquiries; resolve them timely, accurately and according to the highest customer service standards

  • Perform collection activity on patient accounts

  • Be up to speed on the latest billing processes and serve as a back up to the external billing relationship to be able to do medical billing if needed

Required Experience:

  • High School graduate, college degree preferred

  • Knowledge of Medicare, Medicaid, Commercial insurance and other third-party agencies

  • Experience with automated billing or Medicare, Medicaid and other third-party payors

  • Experience with Netsmart and Aprima EMRs a plus

  • Computer skills a must; MS Office package

  • Good oral and written communication skills

  • Exceptional attention to detail

  • Ability to work autonomously or in a team setting

JourneyCare is the combine organization of Horizon Hospice & Palliative Care, JourneyCare, and Midwest Palliative & Hospice CareCenter. The three organizations came together in 2015 to provide greater services to more patients and families across 10 counties in the Chicago area and northern Illinois. We offer more than 100 years of combined expertise, providing palliative, supportive and end-of-life care, and helping people facing serious illness live life to the fullest, with dignity and without pain, on their own terms.

JourneyCare is growing and seeking world-class, compassionate professionals who are highly skilled, possess superior interpersonal skills and make a commitment to our culture of excellence. Join our team of physicians, advanced nurse practitioners, registered nurses, social workers, chaplains, and certified nursing assistants, along with more than 1,100 volunteers, as a trusted resource for care and support.

Our services include:

  • Adult hospice and palliative care

  • Pediatric hospice and palliative care

  • Five hospice CareCenters located in Arlington Heights, Barrington, Chicago, Glenview and Woodstock for those who require short-term, around-the-clock medical oversight

  • Integrative therapies that include pet therapy, music therapy and music-thanatology, aromatherapy, art, massage and compassionate touch

  • A comprehensive grief support program

  • Jewish Care Services

  • We Honor Veterans Program

  • A broad range of volunteer opportunities

Your Life . . .

Working for JourneyCare is more than a career choice. Many of our team members will tell you it’s a calling that changed their lives.

JourneyCare has cared for generations of patients and families facing serious and life-limiting illnesses, providing comfort, peace and well-being.

We are committed to be the employer of choice by offering:

  • Competitive compensation

  • A comprehensive benefit-package

  • Continuing education and generous tuition reimbursement

  • A supportive, collaborative and fun work environment

Your Path . . .

Our Care Teams are committed to making each day the best it can be for our patients and families while enriching the lives of those we serve.

Join our Journey!

For more information apply online at and explore career opportunities with us.

Keyword: Cash Poster, Medical Biller, Adjustments, Revenue Cycle, Medicare, Medicaid, Commercial Payor Reimbursement

From: JourneyCare