IHG Room Attendant in Glasgow, United Kingdom

Room Attendant

Job Number EMEAA03272

Hotel Brand:

Europe, Middle East, Asia & Africa - United Kingdom - Scotland - Glasgow


About us

The elegant proportions of the Georgian terraced townhouses made Blythswood Square an appropriately grand location for the Royal Scottish Automobile Club, who made what is now the hotel its headquarters for almost 80 years. Steeped in motor-racing history, Blythswood Square Hotel includes 100 bedrooms and suites, an award-winning Champagne and cocktail bar, a lively restaurant and a fabulous spa. It's also Glasgow's only 5-star hotel.

Your day to day

In this role you will be required to:

Ensure that all the bedrooms and bathrooms are cleaned to the highest standard on a daily basis, also to ensure that the public areas of the hotel are maintained throughout the day to the highest level.

Your duties will include, but might not be limited to:

To ensure all guest bedrooms are clean, attractive and welcoming to guests at all times

To ensure that all cleaning activities are carried out with minimum inconvenience to hotel guests

To deal with any reasonable requests from guests in a professional manner

To be aware of the security of the hotel and guests property

To ensure lost property is handed in to your Line Manager immediately

To be punctual, smart, correctly uniformed, and polite, courteous and helpful to guests at all times

To report any maintenance faults to your Line Manager

What we need from you

We’re looking for someone who is naturally passionate about creating a great hospitality environment that delivers fantastic customer service. Ideally you will:

  • Be engaging, outgoing and confident - Have an eye for detail - Find achieving great customer service highly motivating

What we offer

  • A competitive salary

  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

  • Hotel based incentive and recognition schemes

  • Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

  • Discounted accommodation with competitive colleague rates at our other hotels

  • Long service awards which increase with length of service

  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

  • Financial rewards for delivering sensational service

  • Free meals on duty