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Volvo Group Technical Customer Support Coordinator in Gent (Oostakker), Belgium

Your task is to understand the customer’s questions and needs in their native language, and

operate as a translator and communicator between customer and technician,

You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem. You will also update the customers on the status of their case .

You will be translating the information from German into English and the other way around.


•Customer-oriented with good spoken and written communication skills.

•You have good collaboration, communication and facilitation skills.

•Efficient knowledge of basic computer applications.

•Profound knowledge of English, German and one other European Language

Hiring manager: Deborah De Moor

HRBP: Emma Parry

SG 2

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID



Volvo Trucks




Gent (Oostakker)

Employment/Assignment Type


Travel Required (Maximum)

No Travel Required

Last application date


Functional Area


Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran