AmerisourceBergen Corporation Credit & Collections Supervisor in FRISCO, Texas
Title: Credit & Collections Supervisor Location: United States-Texas-Frisco Job Number: 00001RZA
The Credit & Collections Supervisor monitors the activities of the Credit & Collection associates to ensure proper and consistent compliance with company approved credit policies and collection procedures. Manages the workflow to ensure account balances are kept current. Works with customers and distribution center associates to ensure the accurate identification, recording and subsequent clearing of accounts receivable detail and disputes. Operates as a business specialist and technology generalist responsible for identifying and documenting technology solutions to achieve specific business objectives. Partners with IT associates to develop solutions that make positive impact to customer aging and overall health of the order to payment cycle. Supervises a staff of credit & collection associates; monitors, evaluates and works to improve the performance of associates based on goals and objectives established. Provides ongoing feedback to manager and escalates issues when appropriate. Works closely with customers, customer service and the sales department to ensure the timely use of credit balances on customer accounts. Ensures the proper and timely processing of requests for the refund of customer credit balances and monitors credit disbursements. Counsels others in their collection or reconciliation efforts for their assigned accounts. Provides strategic consultancy support in defining or designing business processes and researching and identifying enabling technologies based on the subject business area requirements. Analyzes assigned business area processes and makes recommendations for improving efficiency, product or service delivery and reducing expenses. Provides direct support for the development and reporting of key customer financial metrics relating to contract performance for use in the creation of customer business reviews and internal benchmarking. Participates in financial and operational audits as required. Responsible for associate relations functions including hiring, development and training, performance managing and termination. Develops and maintains effective business working relationships with business area managers and senior management. Provides training and guidance to both internal and external customer contacts on the use of automated ordering systems. Extensive knowledge of D&B’s credit reporting policies and procedures. Performs related duties as assigned.
Qualifications: Bachelor’s degree in Accounting, Finance, or Business Administration with progressively responsible related experience Supervisory experience Relevant experience in handling full sets of accounts and financial reports Knowledge of business theory, business processes, management, budgeting, and business office operations Working knowledge of PCI requirements, Credit management, and B2B Collections Knowledge of generally accepted accounting procedures (GAAP) Familiarity with credit and collection operational procedures including reconciliation of detailed accounts receivable activity
Job: Finance Jobs