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Dell Inside Sales Account Manager in Frenchs Forest, Australia

The Inside Sales Account Manager is responsible for sales of Dell's products and services to our customers. Working as part of a virtual team, you will be responsible for client liaison over the phone and will conduct needs analysis, relay product information, technical specifications and the preparation and distribution of timely and accurate quotations/tenders. The scope of the position includes the development of new Dell users as well as the development and maintenance of existing clients within the account base allocated.

Key Responsibilities:

  • Achieve quota targets by selling Dell's range of products and services using outbound calling, consultative and influencing selling techniques.

  • Establish and nurture a strong rapport with Dell's customer base

  • Consults to customers on various project planning and routine systems configuration issues in order to meet their business needs.

  • Introduces Dell Added Services to Account Base through the External Business Development Manager to help increase our penetration into the Account i.e. DellPlus (Customisation of hardware and Software)/Premier Pages (Ecommerce).

  • Acts as the internal representative on behalf of Dell's Relationship clients to ensure customer satisfaction, expectations and requirements are met.

  • Preparation of timely and accurate quotations/orders to meet customer requests

  • Analysis and preparation of sales and customer reports to assist Sales Mgmt in the evaluation of customer's.

  • Keep abreast of technological advances in the PC/IT industry with particular emphasis on competitor products, services and pricing

To be successful in this role, you will offer to following skills and experience:

  • 4+ years experience in an Previous Account Management and Sales experience within the IT sector

  • Strong selling and influencing skills

  • Excellent written and communication skills

  • Self motivated, well organised and a team player

  • Strong customer service ethic - building and maintaining relationships

  • Well-developed negotiation and sales persuasion skills

  • Proactive/Drive for achievement

  • Strong organization/prioritisation skills

  • Problem analysis and judgment skills

  • Understanding of the Channel Model and IT business

Potential salary is approx. 89,160 with commission and super.

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