Kelly Services IT Hardware Support Product SME in Freeport, Texas

Responsible for activities relating to the support of mobile user hardware globally. The role will assist with implementation and support of specified hardware globally. This will include managing the stockpiling, warehousing, shipping, and purchasing or leasing of both hardware, associated software, and hardware support.

  • Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding hand held devices, and all others as specified by TES IT, but not necessarily server or workstation hardware.

  • Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices

  • Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results

  • Perform predictive and preventative maintenance (PPM) and health checks on hardware in a timely fashion

  • Understand and follow all identified TES IT work processes.

  • Complete project work to rollout new hardware.

  • Track and redeploy assets.

  • As required, provide training and knowledge transfer to support team members.

  • Escalation to additional support resources, both internal and external, and follow-up as necessary.

Education/Certification Requirements:

Bachelor’s Degree (preferred, but not required)

Job Information:

  • Expected to provide the necessary services on a Monday-through-Friday basis

  • Infrequent travel to the other sites may be needed.

  • Will require frequent remote interactions with team members and external suppliers.

  • Technical Knowledge:

  • Helpful to have the following skills, but not required:

  • 6+ months experience diagnosing, troubleshooting, or repairing technology products

  • Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS

  • Basic computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)

  • Basic system administration skills

  • Experience actively using and learning about electronics

  • Soft Skills

  • Teamwork

  • Aptitude for user support

  • Good at troubleshooting

  • Collaboration with the customers on their needs and expectations

  • Meeting timelines

  • Strong ability to prioritize and multi-task in a fast-paced environment

Why Kelly ® ?

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in

industry leading organizations. Top companies throughout the world have trusted Kelly as a premier

source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm

with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety

and flexibility of working on short term project engagements, or prefer contract-to-hire or direct

hire placement with our clients, apply with Kelly to explore opportunities that suit your specific

professional interests.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.