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Vyaire Medical Regional Field Service Manager - Northeast in Freehold, New Jersey

Regional Field Service Manager - Northeast

ABOUT US

Vyaire Medical is a unified breathing company that focuses on improving the lives of those treated with our devices.  We are a recognized leader in the Respiratory Diagnostics, Ventilation, and Anesthesia Delivery and Patient Monitoring market segments. Vyaire Medical is also the largest pure-play company of its kind.

We empower our people to challenge the status quo while pioneering innovation and to continually provide solutions that restore and maintain patients’ vitality and independence, while also increasing our value to our clients.

To learn more, visit our website: www.vyaire.com at http://www.vyaire.com/

Watch our video: https://www.youtube.com/watch?v=ZDrQoMbMRrI&feature=youtu.be


ABOUT THIS ROLE

We are looking for a dynamic, experienced Regional Field Service Manager with a substantial will to win, to join our team as we achieve our goal of becoming the leading respiratory company in the world! In this role you will use your tenacity for driving transformation to provide leadership, direction, & mentorship to your team to outperform standards, deliver results and provide exceptional customer service.

In particular you can expect to:

  • Ability to communicate strategic view of the business and industry, leveraging a host of resources to help grow the business, improve operational efficiencies and customer service levels.

  • Lead and motivate remote direct reports (minimally supervised field service representatives covering a large geographical area) to achieve business targets, improve efficiencies, develop selling skills, increase productivity, and build sustainable customer relationships.

  • Develop, execute, and manage business strategies within a region to meet/exceed financial objectives. Create and define business growth opportunities in support of financial objectives.

  • Establish objectives, compose and conduct performance reviews and monitor progress toward objectives – providing timely and professional feedback and coaching to direct reports.

  • Regularly interact and build strong relationships with customers in all applicable and related business markets

  • Manage, audit, and track territory/region performance, including fulfilling customer obligations, quality and compliance requirements, adherence to corporate policies and procedures, FDA recalls, customer satisfaction, inventory levels, and team member utilization.

  • Coordinate, gather and analyze statistical data relating to repair trends and other service related activities. Manage corporate resources, including: vehicles, test equipment, loaners, computers, and field trunk stock; direct resource allocation of team members within the region and organization.

  • Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints

  • Work collaboratively with internal and external groups to achieve business results, integrating the different ideas of individuals; coaching others in the dynamics of effective teamwork.

  • Motivate and lead your team in a way that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a role model in creative thinking and in focusing on quality work.

  • Establish goals and achieve results within your team, holding yourself and others accountable for results.

You will have the opportunity to:

  • Improve patient outcomes

  • Meaningfully impact the company’s short-term and long-term success

  • Work closely with executives across the organization

  • Grow your role as you see fit

  • Learn everything there is to know about respiratory medical device manufacturing

  • Create an inspiring workplace

To be successful, you will need:

  • Minimum five (5) years’ experience either as or a combination of; technical or professional services consultant.

  • Minimum three (3) years in a leadership role, leading teams.

  • Process improvement and/or LEAN training, certification, or experience desired

  • Prior experience using Salesforce.com or other related CRM and Work Order management systems.

  • Understanding and knowledge of respiratory care and/or ventilation principles desired

  • Proven experience driving significant improvements with a team and business.

  • Demonstrated consistent track record in exceeding financial and operational targets.

  • Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth.

  • Experience coaching and developing teams through clearly defined expectations, tracking and monitoring activities and results.

  • Strong planning, forecasting, negotiation and presentation skills.

Education:

  • Bachelor’s degree in Business Administration/Engineering/Professional Services or related field.

Some logistics:

  • Ability to travel 50% of time.

  • Ability to work out of a home office with dedicated office space

  • Location: Primary- New York, New York. Secondary- Baltimore, MD, Boston, MA, Phil, PA

Baltimore, PA, Boston, MA, Bronx, NY, Brooklyn, NY, Cleveland, OH, Detroit, MI, Freehold, NJ, Manhattan, NY, Newark, NJ, New York City, NY, Philadelphia, PA, Pittsburgh, PA, Queens, NY, State College, PA, Staten Island, NY

Full time

We aspire to a “higher calling” , aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.

Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.

We are transforming the future of respiratory care; explore how you can be a part of it.

We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.

One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.

To learn about our terms of use, please review Terms & Conditions at http://www.vyaire.com/terms-conditions/ . Also, provided here is a link to our Privacy Policy at http://www.vyaire.com/privacy/

One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.

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