AAA Mid Atlantic AAA Retail Sales Associate (cashier) in Frederick, Maryland
Do you have…
A commitment to providing exceptional service?
Professional expertise and a passion for what you do?
A high level of integrity?
An ability to work independently and collaboratively as a team member?
Creative thinking and problem-solving skills?
Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the AAA Sales Associate (cashier) are to:
Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
Utilizes current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handles credit card and member billing transaction as appropriate.
Delivers extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provides members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Gives an accurate Estimated Time of Arrival.
Listens for, and probes for more information when necessary, and makes sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to member).
Process payments for all business lines. Reconcile cash, check, and charges, process daily reports and ensure balance at end of day. Prepare daily cash deposit as directed. Assists with the receipt and data entry of tickets and travel product inventory and ordering of same as appropriate.
Effectively manage branch traffic patterns while greeting members and processing transactions.
Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew. Conduct Membership Review for existing members, update and upgrade plans as appropriate.
Counsel and sell Financial Services products.
Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
Effective communication skills, written and oral, to allow accurate completion of work.
Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests.
Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) years of previous sales and/or customer service experience in a cash handling position.
Accurate math skills and the ability to handle multiple tasks simultaneously.
What AAA provides you:
A Competitive Salary of $15.75 to $19.00 depending on experience
Monthly Incentive Plan based off of your individual performance
Comprehensive benefit package including up to 3 weeks of Paid Time Off accrued during the first year
Volunteer Time Off
Free AAA Premier Membership
401(k) plan with a company match
Medical, Dental, Prescription, and Vision Coverage
AAA’s Shared Values:
Collaborate to deliver exceptional value
Foster cooperation, have fun, and encourage and reward achievements.
Treat everyone as they wish to be treated
Value diversity by listening to and embracing all viewpoints
Make ethical decisions and do what you say you’re going to do
Serve as a AAA brand ambassador
Strive to do it right the first time- every time
Take pride in your work and know quality is not an act; it’s a habit
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website.
To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify.
Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona Law Prohibits Discrimination in Employment
Discrimination and Harassment in Employment are prohibited by Law
Pregnant Workers Fairness Act
Discrimination in Employment is Prohibited
New Jersey Law Prohibits Discrimination in Employment
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to firstname.lastname@example.org.