JCB North America Service Manager in Fontana, California

Service Manager

Job Title:Service Manager

Job Type:Full-Time

Location:Fontana, CA

Post Date:12/05/2018

Job Description:Company ProfileJCB is a global, family-owned company that has enjoyed huge success and expansion, growing from one man building agricultural equipment to a global manufacturing brand of heavy machine equipment. JCB provides a wide range of products across the construction, agricultural, compaction, industrial and waste & recycling industries. At JCB our people are at the heart of our business.JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Position PurposeThe Service Manager maximizes return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. The position grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel.Major Tasks, Responsibilities & Key Accountabilities• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction• Assists in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives• Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals• Assists with customer clinics, field days, and related promotional events• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge• Reviews work orders for completeness and accuracy prior to customer billing• Ensures all departmental tools, equipment, and vehicles are in good working order• Conduct Customer Visits• Review Customer Service Satisfaction Surveys and take appropriate action when needed• Manages recruiting, staffing and employee development activities for employees reporting to this position• Ensures safety policy and practices are followed• Maintains a clean and professional image according to JCB Standards• Conducts business in alignment with the company's ValuesKnowledge, Skills, Abilities & Competencies• 3+ years experience in Service Department operation• Ability to use standard desktop load applications such as Microsoft Office and internet functions• Ability to write and speak effectively to individuals and groups• Familiar with JCB and competitive products• Basic understanding of financial principles relative to Service Department operations• Ability to analyze and interpret internal reports• Ability to work extended hours and weekends• Excellent customer service skills• High School Diploma or equivalent experienceJCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED