Dignity Health Patient Registration Representative in FOLSOM, California

Overview

Dignity Health Mercy Hospital of Folsom is the community hospital serving the Sierra foothills communities of Folsom, El Dorado Hills, Granite Bay, Cameron Park, Shingle Springs and Rescue. With 106 licensed acute-care beds, and a physician staff of nearly 500, our accredited, non-profit hospital has been providing exceptional care for more than 35 years. Mercy Hospital of Folsom provides surgical services including minimally-invasive general, urological and gynecological surgeries.

Additionally, Mercy Hospital of Folsom provides comprehensive and award-winning orthopedic services, which include surgery, inpatient and outpatient rehabilitation and specialty orthopedic care. In 2016, Mercy Hospital of Folsom was one of 12 Dignity Health hospitals recognized by the The Joint Commission as a Top Performer for Key Quality Measures.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum Qualifications:

  • Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.

  • High School diploma, GED or equivalent.

  • Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.

  • Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.

  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-68411

Employment Type Temporary

Department Patient Registration

Hours / Pay Period 48

Facility Mercy Hospital Folsom

Shift Day

Location FOLSOM

State/Province CA

Standard Hours Varied( Rotate weekend, start time 0630, 0700, 0800, 1000)

Work Schedule 8 Hour