Newell Brands Customer Service Coordinator in Fishers, Indiana
Our Customer Service Coordinators are responsible for the process and control of sales orders, using effective communication with operations regarding inventory issues within assigned areas and detailed verification of invoicing to customers.
·Receive and respond to inquiries from customers, sales staff, internal departments, and vendors. Use professionalism and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and make every effort to satisfy the customer.
·Maintain processes and documentation, including releasing of sales orders, creating delivery documents within allotted time, updating and invoicing accurately.
·Run and analyze daily reports in SAP.
·Complete daily performance metrics and contribute to meeting customer’s expectations and service level goals of 98/98
·Arrange for shipments of orders from appropriate warehouses and/or plants by working with the Distribution Team and/or the warehouse and brokers to fulfill customer’s requirements within the allotted time.
·Develop and maintain effective working relationships with inventory and production personnel to help assure proper inventory levels and assist in inventory allocations in accordance with sales forecasts.
·Develop and maintain effective relationships with transportation personnel to assure proper shipping rates, routings, traces and proofs of delivery.
·Develop and maintain effective relationships with Regional Sales Managers in designated regions and with the other Customer Service Coordinator where regions, inventory, or customers overlap.
·Create and maintain up-to-date job processes outlining customer specific exceptions or other related information needed to accurately complete job tasks for assigned areas.
·Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work.
·Performs such individual assignments as management may direct.
·Establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities.
· High School Diploma
· 3-5 years of experience in
· Basic knowledge of customer service function and roles such as planning, organizing, coordinating and directing.
· Strong communication, with all levels of the organization
· Completes task with a sense of urgency
· Good listening, teamwork, and attention to detail
· Reliable with patience and professionalism
· Use of Microsoft outlook and MS Office including Word, Excel, and PowerPoint
· Bachelor’s Degree
· SAP Knowledge/Experience
· Sitting at workstation approximately 85 percent of work time. Standing and walking approximately 15 percent of work time.
· Must be able to travel 0-5 percent of work time.
Newell and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.