Johnstone Supply - B & F Sales Engineer in Farmingdale, New York
B&F/Johnstone Supply, a progressive HVAC/R Supply House based in Farmingdale, Long Island, is looking to expand its team. We are searching for a Sales Engineer who will be a customer focused HVAC/R professional with excellent communication, organization and computer skills. At B&F/Johnstone, we provide brand name products, expert technical knowledge and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1953. We own and operate ten locations in New York and Connecticut and are backed by the national buying power of over 400 stores and five regional distribution centers.
The Sales Engineer will develop customer relationships over the phone, over the counter, as well as visiting customer offices and job sites. The main focus of the position is to assist in the quoting and sales of commercial equipment and projects, but will also entail working within the Inside Sales department and assisting with basic parts and equipment queries for the residential and commercial sectors of the market.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Identifies customers’ product needs and coordinates execution of orders.
Assists contractors in design and layout of HVAC/R systems; including but not limited to recommendations of equipment, providing submittal information, and depicting piping and equipment locations using building drawing programs such as AutoCAD.
Uses manufacturer-provided software for producing project layouts, submittal information, price quotes, etc.
Conducts mechanical take-offs for planned and specified jobs.
Ensures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations.
Partners with customers, vendors, the Inside Sales Department and the Accounting Department to resolve all customer service issues.
Conducts on-site customer visits with new and existing customers at the discretion of the Director of Engineering and Inside Sales.
Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships.
Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
Provides customer product and service needs by performing such tasks as identifying products using computer, catalog, telephone or other reference sources.
Recommends and orders both catalog-listed and unlisted products for customers; recognizes products most commonly purchased by customers, resolves commonly-encountered technical problems, responds to incoming sales calls, makes outgoing customer sales or service calls and addresses customer complaints.
Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
Processes customer transactions by entering quotes and sales orders.
Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the company; achieving sales targets; and following established sales processes. Pricing to be coordinated with the Director of Engineering and Inside Sales and Director of Product Management.
Maintains knowledge of HVAC/R fundamentals and product lines (features, function, use and benefits of Johnstone products, vendors carried and their respective lines) staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.
Participates in both staff and customer training for new and existing product lines.
Assigned other duties as needed.
May serve as initial point of contact for new customers and sales activities.
May research, source, order and purchase special orders and non-catalog items.
May act as liaison between outside sales representatives and assist with research, price checking and order placing.
EXPERIENCE AND QUALIFICATIONS
Bachelor’s Degree required, concentration in engineering preferred.
Engineering and technical background essential; knowledge of thermodynamics, fluid mechanics preferred.
Must be able to comprehend business math calculations, run a point-of-sale terminal, research HVAC/R items and help prepare required sale and customer reports.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Must be a customer- and detailed-oriented individual with the ability and skills to meet, greet and service customers.
Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions. Fluency in Spanish, Russian and other languages is a plus but not required.
Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
Must be willing to learn and keep current with the latest developments and technology in the industry.
Effective team player that works well with others.
Skills in using Microsoft Office Suite, internet browser, and engineering software.
Must have strong attention to details, good organizational skills and ability to meet deadlines.
Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Qualified candidate must be a team player and able to work with a sense of urgency. HVAC/R experience is helpful but not necessary. We are willing to train the right individual. Some travel for training and job site visits is required.
We offer excellent benefits including medical, dental, vision, life and disability insurance, 401K and profit sharing plan, paid vacation and the opportunity for personal and professional growth.
* Please apply via this website, or send resume & cover letter with salary requirements to firstname.lastname@example.org **