Anvil International, Inc. IT Operations Manager in Exeter, United States

Anvil International for more than 160 years has provided the finest quality pipe products and services with integrity and dedication to superior customer service at all levels. We provide expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining and oil and gas. We are currently seeking a talented IT Operations Manager that can oversee the direct operations of our technical engineers, technicians, and helpdesk staff. Reporting to the Director of IT, the IT Operations Manager is charged with the overall health of the company's IT functions as well as managing the staff that support it.

Responsibilities include but are not limited to:

  • Supervise and direct the operations of technical engineers, technicians, and help desk staff

  • Conduct employee reviews and skills assessments

  • Manage and maintain hardware, software, networking, and telecommunication systems to ensure quick access to information

  • Protect business networks against attacks from outside sources

  • Set up remote network access for users using virtual private networking techniques or two-factor authentication

  • Monitor network performance to notify networking engineers of network resource issues

  • Oversee the management and licensing of computer/mobile device software applications

  • Set up and configure servers for the management of applications and IT systems

  • Ensure all applications have access to disk storage, backup and archiving

  • Oversee the installation, configuration and management of applications on company approved devices

  • Oversee the set up and configuration of an organization’s email and file servers

  • Manage equipment floor space and operational requirements such as air conditioning, battery and power supply

  • Conduct internal audits to verify the security and efficiency of an organization’s network and networked computers

  • Perform periodic backup of information and data to ensure recovery in event of system breakdown

  • Liaison between Operations, Technical Services, and Application teams

Required SkillsRequired Experience

  • Bachelor’s degree in computer science, computer engineering or related disciplines. Background knowledge in finance or accounting is preferred.

  • 10+ years of experience in related field with a minimum of 5 years managing a team.

  • Must have a demonstrated understanding and proficiency in installing, configuring, and maintaining IT systems and equipment.

  • Experience with M4/M3 and Citrix a significant plus.

  • Excellent written and oral communication skills.

  • Prior experience working in a manufacturing or distribution company a plus.