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CyberCoders Technical Customer Success Manager in Evanston, Illinois

Technical Customer Success Manager Technical Customer Success Manager - Skills Required - Customer Success, Project Management, Account Management, SaaS, International Enterprise Clients, Project Management Software (Jira)

We are looking for a Technical Customer Success Manager to support our international enterprise clients. In this role you will use your project management experience to help with the implementation of our solution across the enterprise, configure our solution to best meet the needs of our clients and define the requirements for new requested features. You will also use your account management experience to make sure that the clients continue to get value from our solutions.

NOTE: This a a highly technical role and you need to have a solid understanding of SaaS technologies.

What You Will Be Doing

In this role you will:

  • Manage the implementation of new use cases, best practices and functionality to expand existing accounts.

  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.

  • Overall responsible for customer health, growth and satisfaction.

  • Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.

  • Leverage your product knowledge and experience to ensure customer receives the up-most value of our product.

  • Collaborate with Sales to ensure customers' contract renewal.

  • Travel: up to 30%

What You Need for this Position

  • 3-5 years of experience as a Customer Success Manager supporting international enterprise clients.

  • Project Management experience using Jira.

  • Account Management experience

  • Technical knowledge and skills related to software solutions (SaaS environment)

  • High communication skills with customers and key executives

  • Business results oriented, negotiation and presentation skills.

So, if you are a Technical Customer Success Manager with experience supporting international enterprise clients, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Technical Customer Success Manager IL-Evanston BF2-1519725

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