Experience Inc. Jobs

Job Information

CyberCoders Manager - Customer Success in Evanston, Illinois

Manager - Customer Success Manager - Customer Success - Skills Required - Customer Success, SaaS, Team Lead, International Clients, Enterprise Clients, Project Management methodologies, Spanish/Portuguese

Our team is growing and we are looking for a hands-on team lead for our customer success team. You need to have a solid back ground supporting a SaaS solution to large international enterprise accounts as well as team lead experience.

If this sounds like you, then please keep reading.

NOTE: We are currently based in Evanston with plans to move to downtown Chicago in the Spring.

What You Will Be Doing

In this role you will:

"Lead a team of Customer Success that is handling a portfolio of clients.

"Take ownership of your team member and your accounts through the customer life cycle and lead them to growth.

"Take active ownership to enable renewal of existing customers

"Train and on-board new team members

"Be the focal point for the customer for all project related activities

"Contribute to creating scale methodologies, processes, knowledge mapping, on-boarding and best practices.

"Mediate conflicts and mitigate risks.

What You Need for this Position

"4-5 years of experience as a Customer success manager with international large enterprise clients

"3-4 years of experience managing a team under customer success

"Technical knowledge and skills related to software solutions (SaaS environment)

"High communication skills with customers and key executives

"Know-how in project management methodologies

"English mandatory, Spanish/Portuguese - advantage

So, if you are a Customer Success Team Lead with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Manager - Customer Success IL-Evanston BF2-1552700