AT&T | Spring Mobile Assistant Store Manager - Req-96020 in Effingham, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6211626

SUMMARY

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The Spring Mobile Assistant Store Manager is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas: personal sales, store operations, and business lead generation thru prospecting calls. The Business Assistant Manager role is 80% retail sales/sales management and 20% B2B prospecting during downtime in the store. Business Assistant Managers are expected to be a top sales performer in the store, provide 4-6 qualified business leads/week and facilitate managerial duties as necessary or when the manager is absent.

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ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*


+ Model the behaviors expected of all Spring Mobile Retail and Business Associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity


+ Manage relationships in a manner acceptable to others and to the organization


+ Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible


+ Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors


+ In addition to normal duties, they will be required to attend a weekly accountability meeting/call and conduct additional monthly formal training up to two hours a month


+ Attend community outreach events with Business Account Executives and District Managers as needed


+ Business Sales Objectives:


+ Drive small business growth in designated location


+ Generate 4-6 qualified business leads per week by utilizing Ultimate Prospector to make 20-30 cold calls per day


+ Be willing and able to support all required business activity in designated location


+ Attend all required business training when provided by AT&T and/or Spring


+ Be an expert on all aspects of a business customers' technology needs (home office, internet (HIS), wireless and connected products, AMA's.


+ Execute 1 Retail Observation Form per day dedicated to small business/IRU


+ Sales and Customer Service Objectives:-


+ 40 hours per week


+ Maintain a minimum of $10,000 of personal Gross Profit


+ Drive the Integrated ATT experience of Wireless, Entertainment, Connected Life, and Accessories


+ Drive >90% Net Rep Sat scores and ensure retail execution of the" Extraordinary Experience" and the 5 Key Behaviors


+ Review the Sales by Employee report and contest trackers daily


+ Be engaged in company sales initiatives and programs


+ Operational Objectives:


+ Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements


+ Assure the quality experience as per our Mission Statement


+ Obey all Policies and Procedures


+ Protect the company against fraudulent and harmful activities


+ Other duties as prescribed by the Retail Store Manager


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RELATED COMPETENCIES


+ Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area


+ Managing Work - Effectively managing his or her own and others' time and resources to ensure that work is completed efficiently


+ Developing Others- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current o future job/role responsibilities more effectively


BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)


+ 4 or more years of related experience required


+ Accredited Bachelor's required; at least one year of additional related experience may be considered in substitution


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MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES


+ Ability to do cold calls effectively


+ Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members


+ Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization


+ Expert ability to work under demanding time constraints and production goals


+ Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities


+ Possess expert analytical, problem solving and decision making skills


+ Proficient ability to model consistently GameStop's commitment to a respectful, diverse, inclusive, and collaborative work environment


+ Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and