AT&T | Spring Mobile Assistant Store Manager - Req-96020 in Effingham, Illinois

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The Spring Mobile Assistant Store Manager is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas: personal sales, store operations, and business lead generation thru prospecting calls. The Business Assistant Manager role is 80% retail sales/sales management and 20% B2B prospecting during downtime in the store. Business Assistant Managers are expected to be a top sales performer in the store, provide 4-6 qualified business leads/week and facilitate managerial duties as necessary or when the manager is absent.



+ Model the behaviors expected of all Spring Mobile Retail and Business Associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity

+ Manage relationships in a manner acceptable to others and to the organization

+ Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible

+ Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors

+ In addition to normal duties, they will be required to attend a weekly accountability meeting/call and conduct additional monthly formal training up to two hours a month

+ Attend community outreach events with Business Account Executives and District Managers as needed

+ Business Sales Objectives:

+ Drive small business growth in designated location

+ Generate 4-6 qualified business leads per week by utilizing Ultimate Prospector to make 20-30 cold calls per day

+ Be willing and able to support all required business activity in designated location

+ Attend all required business training when provided by AT&T and/or Spring

+ Be an expert on all aspects of a business customers' technology needs (home office, internet (HIS), wireless and connected products, AMA's.

+ Execute 1 Retail Observation Form per day dedicated to small business/IRU

+ Sales and Customer Service Objectives:-

+ 40 hours per week

+ Maintain a minimum of $10,000 of personal Gross Profit

+ Drive the Integrated ATT experience of Wireless, Entertainment, Connected Life, and Accessories

+ Drive >90% Net Rep Sat scores and ensure retail execution of the" Extraordinary Experience" and the 5 Key Behaviors

+ Review the Sales by Employee report and contest trackers daily

+ Be engaged in company sales initiatives and programs

+ Operational Objectives:

+ Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements

+ Assure the quality experience as per our Mission Statement

+ Obey all Policies and Procedures

+ Protect the company against fraudulent and harmful activities

+ Other duties as prescribed by the Retail Store Manager



+ Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area

+ Managing Work - Effectively managing his or her own and others' time and resources to ensure that work is completed efficiently

+ Developing Others- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current o future job/role responsibilities more effectively


+ 4 or more years of related experience required

+ Accredited Bachelor's required; at least one year of additional related experience may be considered in substitution



+ Ability to do cold calls effectively

+ Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

+ Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization

+ Expert ability to work under demanding time constraints and production goals

+ Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

+ Possess expert analytical, problem solving and decision making skills

+ Proficient ability to model consistently GameStop's commitment to a respectful, diverse, inclusive, and collaborative work environment

+ Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and