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H&R Block Block Advisors - Team Leader in EDWARDSVILLE, Pennsylvania

320483BR

Title:

Block Advisors - Team Leader

Job Description:

Are you driven by solving problems and enjoy leading people? Block Advisors is looking for a passionate Team Leaders to accelerate our year-round tax business by managing a single Block Advisor tax office and providing leadership to a customer-centric team of associates.

Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As a Team Leader at Block Advisors office you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). You�ll also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed.

You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you will work a reduced work schedule during the summer months and may even apply for advancement opportunities.

What you'll do...

  • Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved

  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

  • Lead daily team meetings and communicate essential information to tax office associates

  • Create associate work schedules and ensure accurate timekeeping and overtime management

  • Prepare tax returns, as required, upon successful completion of the Income Tax Course Job ID: 320483BR State: PA City: EDWARDSVILLE Address: 9 W SIDE MALL Tax Office Job Categories: BA Team Leader Minimum Qualifications: What you'll bring to the team...

  • Prior experience working in a customer service or similar role

  • Experience supervising or managing people

  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

  • Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements

  • Customer-centric mindset with strong communication skills

  • Computer proficient with the ability to use MS Office

  • Demonstrated ability to work independently with minimal supervision

  • Passionate, determined, resilient under stress and a will to win attitude

  • Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs

  • HS diploma/GED or higher It would be even better if you also had...

  • 3+ years as a Tax Professional Bilingual candidates strongly encouraged to apply!

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