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AAA Mid Atlantic Retail Store Manager in Edison, New Jersey

Want to join a great organization? AAA Club Alliance is looking for you! We are looking for a results driven Retail Manager who is excited to enhance the customer experience by leading our associates to success and promoting our Shared Values culture. More specifically:

  • A passion for people development with a focus on fostering a culture of sales, customer service, and teamwork.

  • A desire to effectuate change through the use of data analytics and an ability to communicate the data to upper management and your team through meetings and coaching sessions.

  • Organizational and time management skills to effectively prioritize the needs of the store and our customers to ensure a high quality associate and customer experience.

At AAA, your success is our success. What we offer:

  • A competitive salary starting at $60,000/year depending on experience

  • Quarterly bonus plan eligibility

  • Comprehensive health benefits package

  • Up to 3 weeks of paid time accrued during the first year

  • 401(K) plan with company match

  • Tuition reimbursement

  • Paid time off to volunteer

  • Free AAA Premier Battery Membership

As a Retail Store Manager, you will:

  • Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards.

  • Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.

  • Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.

  • Oversee the day to day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.

  • Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.

  • Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.

  • Identify and develop external relationships within the community to generate business and enhance the AAA image within the community.

  • Coordinate with Travel Services and/or Distribution Marketing to coordinate promotional events.

  • Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.

  • Participate on special project teams and represent the store, district, or region on company-wide committees or work groups.

What you can provide AAA:

  • Bachelor’s Degree or equivalent.

  • Five (5) to six (6) years of business experience which includes at least two (2) – three (3) years of supervisory experience. Background in Human Resources functions is not required but is a plus.

  • Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet based computer programs.

  • Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position.

  • Must pass state requirements for Tag and Title processing applicable states.

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website, AAAClubAlliance.jobs.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos on the Company Website.

At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify:

E-Verify Participation Poster

E-Verify Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Management

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.

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