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Yardi Systems, Inc. Associate Technical Account Manager in EAGLE, Idaho

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/ada/r/jobs/1233669 The Yardi eLearning Associate Technical Account Manager is responsible for maintaining a thorough understanding of the Yardi eLearning software and development roadmaps for software and curriculum updates.As an Associate Technical Account Manager you will be responsible for the following duties and responsibilities:Working directly with subject matter experts within Yardi to gain information needed to create comprehensive training programsDesigning scalable, sustainable, multi-faceted online training programs for Yardi's client baseConducting regular quality assurance on Yardi's eLearning software and curriculumContinually reviewing and improving training materials based on software changes and new media opportunitiesWorking directly with eLearning clients to provide implementation training, technical support and coaching on their training related endeavorsRecording, researching, analyzing and resolving software issuesPerforming system and business process reviews and making recommendations on best practicesThis position will require:Excellent verbal and written communication skills in EnglishSolid grammar, punctuation and spelling skillsStrong detail orientation and high accuracy levelsKnowledge of instructional design concepts for online curriculum and/or experience, and basic image editingBasic knowledge of video production in Camtasia or similar tool, audio recording/editing, and basic image editingAbility and interest in learning new software tools, such as capturing, processing and integrating graphic images; and recording short topics and classesBachelor's degree in Communication, Instructional Design, English, Accounting or Business preferredPrior experience in accounting, property management, training/education, or computer based learning preferredPrior experience with multi-media development tools (i.e. Camtasia, Audacity, Storyline, HTML) preferredEOE Race/Gender/Disabilities/Vets

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