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West Publishing Sales and Account Management Trainer in Eagan, Minnesota

Job Description PRIMARY OBJECTIVES The Sales and Account Management Trainer is responsible for providing learner-centered development programs designed to teach FindLaw sales and account management personnel the skills needed to perform on the job. The training is designed and delivered with the specific intent of increasing job capabilities and sales performance. This position requires the incumbent to design and implement training initiatives, strategies and objectives into a common organizational framework and work with an agile mindset. It also requires staying current in effective training techniques and being involved with special projects, and project teams, as appropriate. MAJOR AREAS OF ACCOUNTABILITY Responsible for efficiently developing curricula for sales and account management professionals Conducts needs analysis to determine training needs and delivery methods Partners with sales/account management and other internal stakeholders to deliver needs-based training Determines appropriate instructional procedures/methods and develops corresponding curricula and reference guides Monitors the effectiveness of existing training, evaluates projected new curricula and programs to determine overall effectiveness Develops effective communication vehicles to ensure training programs are fully understood and appropriately valued by the students and other stakeholders Designs and delivers presentation and training as needed Performs other related duties and projects as assigned ESSENTIAL JOB FUNCTIONS/REQUIREMENTS Provide continuous follow-up with clients and ongoing evaluation of training programs Create, design, and develop a wide variety of learning materials such as facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations Migrate instructor-led training to online asynchronous learning where appropriate Completes all projects in an efficient manner, always evaluating the value of the project to the business to determine the appropriate time and resources to devote to the project Consult with internal stakeholders on ways to leverage training with respect to their business plans and goals Effectively incorporate adult learning principles into all components of curriculum, with a particular emphasis on accelerated learning design and development Analyze needs and propose solutions by gathering formation about client needs, diagnose learning issues Apply business acumen to build and document the business case for investing in learning and development programs Plan and implement projects by developing action plans, obtaining resources, and completing assignments in a timely manner to ensure learning goals are achieved Communicate effectively by expressing thoughts and ideas in a clear, concise and compelling manner. Model personal development by actively identifying new areas for one's own personal learning; regularly create and take advantage of learning opportunities; apply newly gained knowledge and skill on the job EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS BA or BS required Working knowledge of Findlaw or other Thomson Reuters products is preferred 2+ years progressive experience in training and development is preferred 2+ years sales or account management experience preferred Strong business acumen and leadership experience Proficient in Word, Excel, PowerPoint, Outlook Ability to produce large quantities of work within short timeframes when necessary Must be able to originate a creative and innovative approach to sales and account management's training needs. Must have excellent communication/presentation skills along with demonstrated coaching/mentoring skills. High level of energy and confidence with ability to stimulate and motivate attendees. Must be able to travel up to 10% of the time. Extensive experience with scope, design, development, execution and assessment of learning content in business environments, preferably in sales a

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