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Asbury Corporate Office Night Shift Service Advisor Crown Honda Southpoint in Durham, North Carolina

Crown Honda of Southpoint, a subsidiary of Asbury Automotive Group, which is the 5th largest automotive retailer in the country with over 85 stores and over 29 brands, is currently looking for a Night Shift Service Advisor with a Proven Track Record!

With our rich history of success and growth, we are looking to expand our workforce and are currently looking for driven, excited, dedicated individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built.

We are looking for experienced service advisors to join our team, and help support our state of the art service facilities.

Pay and Recognition:

  • Weekly pay

  • Paid holidays & paid time off

  • Paid training

  • Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

  • Up to 8 weeks paid pregnancy leave (disability leave)

  • Health savings

  • Flex spending accounts (tax free)

  • Short-term and Long-term disability plans

  • Life Insurance (Whole Life and Term)

  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development

  • Continuous training through Asbury University

  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources

  • Employee assistance program

  • Employee discounts on vehicle purchases, parts and service repairs

  • Scholarship awards

  • Opportunities to join our community service initiatives

  • Aggressive Employee referral program with bonus opportunities

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information

  • Actively promote and build rapport with the customer

  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications

  • Generate and provide customer with a complete and accurate estimate of repair

  • Establish and communicate completion time of repair with customer and technician

  • Answer incoming service calls

  • Maintain and schedule service appointments

  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)

  • Strictly follow the manufacturer’s warranty guidelines and procedures

  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores

  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

  • Must be able to manage in a fast paced work environment with limited supervision

  • Must have great customer service, phone and computer skills

  • Previous automotive Service Advisor experience heavily preferred

  • Must be a minimum of eighteen years of age

  • Must have a valid driver's license

  • Must be able to pass pre-employment screening (background & drug test)

Requisition ID: 2020-24126

Post: external careers: 1/20/2020

External Company URL: asburyauto.com

Street: 1001 Southpoint Auto Park Blvd

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