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BD (Becton, Dickinson and Company) Field Service Trainer in Dun Laoghaire, Ireland

Job Description Summary

Job Description

We are looking for a proactive and driven individual who is looking for a step into the medical devices industry within a training capacity. Working as a Field Service Trainer you will support our Medication Delivery Solutions (MDS) business unit providing total support to the sales team in training up all their customers in how to use the product portfolio including Posiflush, Injextion safety range, Venflon Pro Safety and Nexiva as well as the BD surgical product portfolio including ChloraPrep and Clippers. This is a 12 month fixed term contract covering all medical centres / hospitals etc from Letterkenny to Kerry, with the possibility of providing support nationally as required.

This role provides practical, hands on product in servicing to the sales team and their customers at a tactical level. You will be supporting the sales team in achieving territory and budget targets set for the financial year by delivering training associated with product evaluations, trials, hospital account conversions review training.

You will build credibility & relationships with customers involved in product in servicing and conversions. A good understanding of how to increase product utilisation in an account through in servicing that encourages maximal account penetration will be beneficial for this role.

You will compile evaluation reports with post trial/conversion feedback including a register of those who have received in servicing support. As part of the Surgical Safety customer offer in selected accounts for a defined period of time provide:

  • Targeted in-service support

  • Product audits

  • Liaise with key stakeholders as required

  • Maintain close working relationship with Surgical Safety Solutions BD account team.

  • Occasionally and as directed, support the Clinical Specialists in managing product complaints requiring clinical investigation.

  • Monitor and communicate competitor activities and developments around training and support services provided to customers with Marketing/Clinical Team.

  • Monitor and communicate competitor activities around product evaluations, trial and in-service protocols with Marketing/Clinical Team.

  • Share customer needs and requests with Clinical Marketing/Clinical Team.

The successful candidate will be confident in giving presentations to small and large customer groups. You will demonstrate excellent communication skills that work effectively with all levels of customers. You must be able to implement agreed programmes and get results through others as well as being well organised, able to prioritise appropriately, and display good time management skills. Experience in a hospital environment is beneficial.

We are looking for someone who is a reliable and supportive team player who is committed to and passionate about healthcare and the success of the medical surgical systems business.

Primary Work Location

IRL Dun Laoghaire - Pottery Road

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

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