Compusearch Software Systems, Inc. Client Relationship Manager - Federal in Dulles, Virginia

Client Relationship Manager - FederalDepartment:VAO SalesLocation:Dulles, VAThe Client Relationship Manager (CRM) is responsible for ensuring that Virtual Acquisition Office (VAO) and Applied Learning On-Line (ALO) clients receive the highest levels of value and customer service from their VAO Software Product subscriptions. Training in the software is provided.The CRM role includes:Supporting BD activities to establish new clients such as using online demonstration software to increase awareness of and interest in the service, planning and executing trials, quote creation, and follow upBe intimately familiar with the service, to be able to answer on-the-spot detailed questions about how the service works. Maintain regular phone, email, and face-to-face contact with clients, build rapport, strengthen client relationships. Serve as the single primary point of contactAnalyzing the clientsi use of the service and identifying and seizing opportunities to improve the service experience for the client and increase logins. (Includes analysis of inquiries submitted, website usage data, number of passwords purchased versus assigned, etc.); conveying the value of the VAO and ALO subscriptions appropriately and repeatedly in a way that resonates with the individual clientProviding feedback to the VAO team on how it can better meet the needs and interests of our clients and participating on Integrated Product Teams to develop new featuresOverseeing the utilization of automated systems for tracking client dataQualifications:Well-developed written and verbal communication skillsAbility to be iquick on your feeti to respond to questions or concerns about the VAO and ALO serviceAbility to multitask and work effectively, both independently and in teams, ensuring timely completion of assignments and meeting established quality standardsSuperior interpersonal skills, including the ability to interact in a professional manner with senior level government managers and teammatesA background in federal acquisition (particularly in DoD) is preferred but not requiredEducation and Experience:Bacheloris degreeMinimum of 2+ years of experience having federal sales-related responsibilities required