ICON Clinical Research Senior Business Analyst in Dublin, Ireland

The Senior Business Analyst is responsible for leading the analysis of complex initiatives or multiple initiatives simultaneously to ensure that business requirements are accurately captured and translated into IT solutions that deliver validated benefit realisation

The role also demands frequent participation at the enterprise level where the analyst needs to use his/her depth of knowledge and experience to define business needs and help build and assess solutions in the context of enterprise goals and architectural principles


  • Proactively communicate and collaborate with all stakeholders to elicit and analyse requirements, reconcile conflicts, deconstruct high-level information, abstract low-level information and deliver the appropriate system delivery lifecycle artefacts.*

  • Develop business analysis communication and requirements management plans, participate in and potentially lead scrum (or other methodology) planning meetings and work with project managers to define the business analysis tasks for a project.*

  • Assess capability gaps, identify relationships and dependencies between new and existing systems and evaluate proposed solutions against enterprise architecture principles and objectives.*

  • Act as a liaison and negotiator between the business community and the IT organisation, continually seeking opportunities to increase customer satisfaction, deepen client relationships and manage client expectations effectively.*

  • Work with developers, analysts and consultants during the development and implementation phases to ensure that acceptability criteria are being met and to manage scope creep and change requests.*

  • Review and evaluate delivered solutions to assess whether expected benefits are being achieved.

  • Act as coach, mentor and advisor to less experienced business analysts, and assist with the training and orientation of less experienced business analysts and project team members.*

  • Successfully engage in multiple initiatives simultaneously.

  • Monitor and be aware of trends in technology and business practice in the pharmaceutical industry, and provide advice and recommendations on emerging IT trends.

  • Produce innovations for continuous improvement, and facilitate its implementation.

  • Undertake other reasonably related duties as may be assigned from time to time.

  • Recognize, exemplify and adhere to ICON's values which centre around our commitment to people, clients and performance.*

  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.*

  • Travel (approximately 5%) domestic and/or international.


  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  • Very good organisational skills, logical and efficient thinking and strong attention to detail.

  • Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of stakeholders, including senior executives, managers and subject matter experts.

  • Ability to work in a fast-paced, deadline-oriented environment, effectively prioritise and execute tasks while under pressure and work independently with minimal direction and guidance from project leads, consultant staff and managers.

  • Adept at using negotiation, facilitation and presentation techniques to build consensus, and skilled at communicating difficult and sensitive information tactfully.

  • Experience supporting large projects and concurrent projects.

  • Strong customer service orientation, strong business acumen and an understanding of budget and return on investment principles.

  • Good knowledge of the pharmaceutical industry and emerging industry practices.

  • Experience working in a team-orientated, collaborative environment, mentoring less experienced analysts and motivating others to provide innovative solutions for team improvement.

  • Good practical knowledge of data manipulation for use in report software, spreadsheets, graphs and flow charts.

  • Good knowledge of the Microsoft Office suite, including Visio.

  • Well-developed process flow designing skills.

  • Knowledge of project management methodologies and tools, particularly Agile Scrum.

  • Some understanding of application programming and database and system design.

  • In depth proven experience working as a business analyst.


  • A degree-level qualification in a relevant discipline.

  • Benefits of Working in ICON *

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career. We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment