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Diageo Market Service Owner in Dublin, Ireland

Job Description :



Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community.

A diverse workforce is essential to our success as a multi-national, multi-cultural business. Our aim is to foster a culture that provides opportunities for all, through the variety of different personalities, experiences and perspectives, creating a stimulating and rewarding working environment. By creating a truly inclusive workplace that recognises difference and diversity of thought, feelings and actions, we can allow our people to unleash the power of being themselves, always, to enable them to Celebrate Life, Every Day, Everywhere


Diageo Bailey’s Global Supply serves the world-wide demand for Bailey’s Irish Cream, whilst also manufacturing and distributing Sheridan’s, various value brands and has also developed new products such as Baileys Minis and Baileys Flavours. Baileys itself is the world's top selling liqueur brand and one of Diageo's four global priority brands. The total case volume in a given year would be approximately 6.7 million cases across all brands with 400 stock keeping units (SKU's) and 6,500 sales orders.

Responsible for order execution for a number of markets, the Market Service Owner will manage all aspects of service post order entry to meet customer requirements whilst also preparing export documentation and recording and reporting on KPI’s relating to customer service. Tasks include Transport Loading Building (TLB), order management, coordinating transport operations and assist production to meet customer demand.

There will also be a continuous improvement element to the role with expectations on improving key KPI’s and pulling cost out of the business where possible.


The successful applicant will manage order dates in line with production planning and despatch requirements whilst liaising with carriers to book capacity, secure shipping instructions, confirm shipments and resolve/escalate issues. Equally, they will prepare and collate order documentation, including legalisation, to meet market requirements with emphasis on C&E compliance.

This individual will also liaise with the Regional Hubs to resolve service issues and they will monitor and record reasons for order failure to support KPI measures, provide ownership for and input into corrective actions for misses.


  • Have an export qualification with some experience in a logistics, export related or customer service environment

  • Demonstratable experience of working within a Supply Chain environment

  • Some experience of using Supply Chain systems- SAP would be a real benefit

  • Knowledgeable around Supply chain processes E.g. planning, replenishment, make to order fulfilment, manufacturing, materials and services supply

  • Some experience of Microsoft Outlook, Excel, Word and PowerPoint essential

  • Experience of Customs and Exports

  • Stellar interpersonal skills

Also visit us on Diageo LinkedIn. Check out this video and get a feel for what it is like to work at Diageo - https://www.youtube.com/watch?v=9f9blazQMsw&t=3s

We're always happy to talk about flexible working!

Worker Type :


Primary Location:

Nangor Road

Additional Locations :

Job Posting Start Date :


As a global leader in beverage alcohol, our 200+ brands are part of everyday celebrations in over 180 countries. Our ambition? We want to be one of the best performing, most trusted and respected consumer products companies in the world.

Ever since Arthur Guinness took out a 9,000 year lease on a Dublin brewery, some 250 years ago, we became a business that is defined by the character of the people who work here. It took immense character from Alexander Walker to convince the captains of every ship in the port of Glasgow to take crates of Johnnie Walker to the four corners of the world. Today, nothing’s changed.

We’re proud to be more than 30,000 talented people. While they make our iconic brands ever stronger around the world, we help them go further than they thought possible. In fact, we’re helping to define their career growth through stretching roles and exciting development opportunities.

Diageo is where you’ll find a wide variety of personalities, experiences and perspectives, wherever you’re based in the world. It makes for a stimulating and rewarding working environment, where everyone can flourish.