ICON Clinical Research Business Analyst in Dublin, Ireland


The Business Process Analyst is responsible for mobilizing, maintaining and improving business processes for clients and ICON. The Analyst will enable oversight of the business through a metric orientated approach. Working across multiple departments and divisions, this role will enable repeatable and scalable process, reporting and technology solutions within a structured controlled environment.

The Business Analyst will be part of an exciting new and growing team created to deliver Robotic Process Automation (RPA) at ICON. You will be responsible for investigating and analysing business activities and processes as a key step in the automation cycle. The BA will be exposed to continual growth opportunities whilst working with business representatives, process owners, end users and IT experts to support successful delivery and benefits realisation.


*Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

*As an Analyst, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

*Assess, define and support the delivery of new process, reporting and technology solutions for clients and ICON.

*Evaluate the options and impact of system, process or data change requests from clients or internally

*Developing the required process maps, business practices and relevant tools and templates to operationalize the processes

*Work closely with the Portfolio/Study teams on effect of system changes to downstream processes

*Liaise cross functionally and cross divisionally ensuring interdepartmental and interdivisional impacts are understood and fully assessed

*Develop solutions to enable visibility and improvements to the overall health of partnerships and internally at ICON (i.e. End to End Process Development, Metric Reporting, Technology Solutions)

*Develop innovative solutions and process improvements in a fast changing environment

*Point of contact within the business for technical delivery teams (internal and external)

*Responsible for lessons learned collation and action plan implementation

*Maintain a consistent reporting and data quality approach

*Define and support the delivery of the data quality rules and checks that need to be implemented to enable high quality reporting

*Ensure timely provision of data and reports to internal and external clients

*Support a structured Change Control Process

*Participate in internal Change Control Process for technology and process solutions that aligns with existing SOPs, processes and client practices within this area

*Working alongside the relevant teams, ensure activities relate to process or reporting changes are accurately estimated, costed and contracted

*Proactively identify areas for process and technology improvements, with a focus on reduced costs/increased margin

*Maintain an appropriate level of knowledge and understanding regarding project issues with the ability to understand and engage in the details to enable process improvements or data and technology solutions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

US/LATAM/CAN: a minimum of 8 years with significant proven clinical research industry experience

EU/APAC: significant proven clinical research industry experience

In depth proven experience in project management, clinical research and drug development

Prior experience in either a CRO, Biotechnology or Pharmaceutical Company

Proven experience in either Clinical System Implementation, Change Management or Business Process Improvement

Excellent organizational and communication skills

Good interpersonal skills and the ability to appropriately interface with all levels of management, including executive management

Key Competencies

Critical thinking and problem solving skills

Planning and Organizing

Decision making

Communication skills

Influencing and leading


Team Work


Conflict Management

Due to the nature of this position it may be required for the employee to travel, Therefore, depending on the employee’s location, the employee may be required to possess a valid Driver’s license


Bachelor’s degree or local equivalent, in health sciences or related discipline