BT Senior Network Build Engineer in Dublin, United Kingdom

Senior Network Build Engineer

Dublin

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

You'll meet business, Delivery and team objectives, solve client problems and deliver flawlessly to further BT’s ability to win future business and grow revenue. Liaising with internal and external customers to understand the technical requirements of the customer and ensure best fit solution is deployed.

You'll work proactively with various teams across the business to deliver improvements on the way we work. Maintaining a good client relationship and drive excellent customer satisfaction.

What you'll be doing

  • Working with internal/external customers & third party suppliers to drive seamless deployment of new customer solutions and the ongoing improvement of existing solutions,driving exceptional delivery experience for your customers.

  • Working with the Design, Product and Delivery Excellence teams on new Product Launches, feed in Network Build requirements & assist in shaping product evolution to make products fit for purpose with streamlined processes.

  • Engaging with the Design team to simplify the network and proactively drive automation of the plan and build tasks where possible.

  • Working on projects / bid related tasks, representing the team to assess workload,resources requirement and feed into implementation & project plans.

  • Identifying and resolving potential technical issues at the technical validation stage to ensure issues are resolved prior to entering the delivery process.

  • Undertaking complex problem diagnosis and resolution of customer issues identified during RTT/migrations of services.

  • Managing a queue of delivery work into the team – work on and distribute orders to team members, ensure orders are worked on in order of priority and meeting agreed SLA’s and quality standards.

  • Working on Technical projects/delivery support tasks independently with minimal guidance. ( Working alone or as part of a wider project/support team, managing and delivering on specific tasks.)

  • Driving continuous improvement that will help drive efficiency, reduce cost and improve customer experience.

  • Acting as a source of technical expertise to others in own area and across the business.

  • Identifying skills gaps within the team and proactively coach and mentor other team members to improve their skills.

  • Performing manual configurations on BT MPLS PE routers in accordance with BT NCCA guidelines, procedures and method statements, and strict adherence to the BTGS Network Activity Policy and Planned Engineering Works Policy.

  • Participating in an on-call rota to support out of hours scheduled customer delivery.

We'll also need to see these on your CV

  • CCNP Or NRS2 Certified, strong expertise with BGP, OSPF and related routing protocols.

  • Stakeholder Management.

  • Strong analytical and troubleshooting skills and is able to explain difficult concepts to a variety of audiences to ensure that the meaning is understood.

  • Excellent organisational & time-management skills. Ability to deliver to tight timescales.

  • Display innovative thinking by acting on own initiative to identify & resolve problems and drive continuous improvement.

Why choose us?

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Engineering

Title: Senior Network Build Engineer

Location: GBR %26 Ireland-Ireland-Dublin-Dublin

Requisition ID: 104835