BT Network Build Engineer in Dublin, United Kingdom

Network Build Engineer

Dublin

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

BT is a global provider of Communications Solutions and IT Services with significant local operations in both Northern Ireland and the Republic of Ireland. BT Ireland has annual revenues in excess of GB£800m and near to 3,000 employees. In Ireland, BT enables Communication Providers deliver first-in-class business and consumer services. Large corporate and government organisations rely on BT to bring together their communications services securely and efficiently – in many cases, BT designs, builds and maintain customers’ networks on their behalf.

Purpose Of Role:

The role holder will meet business and team objectives, solve client problems and deliver flawlessly to further BT’s ability to win future business and grow revenue . He/she will work proactively with various teams across the business to deliver improvements on the way we work. Throughout, he/she will maintain a good client relationship and drive excellent customer satisfaction.

What you'll be doing

The role is for a Network Engineer to join the delivery team which is dedicated to delivering services both locally and globally. The role is based in Dundrum, Dublin.

You will

  • Manage a queue of delivery work into the team – work on and distribute orders to team members, ensure orders are worked on in order of priority and meeting agreed SLA’s and quality standards.

  • Troubleshoot / resolve customer issues identified during RTT / Migrations of services

  • Proactively drive continuous improvement that will help drive efficiency, reduce cost and improve customer service

  • Identify skills gaps and proactively seek out coaching and mentoring to improve their skills

  • Use BT systems to complete configurations on BT MPLS network in accordance with BT NCCA guidelines, procedures and method statements, and strict adherence to the BTGS Network Activity Policy and Planned Engineering Works Policy

  • May require participation in an on-call rota to support out of hours scheduled customer delivery

  • As required, work on project / bid related work, represent the team to assess work and resources requirement and feed into implementation & project plans

  • Work with Services Implementation Managers on new Product Launches, feed in Network Build requirements & be responsible for completing ORT successfully

  • Work with and build relationships with internal, external customers & third party suppliers

We'll also need to see these on your CV

  • CCNA Or NRS1 Certified with a view to acquiring a higher level of skill

  • Experience with major hardware vendors and platforms, including but not limited to Cisco, Nokia, Juniper

  • MPLS Network background

  • Good knowledge of LAN and WAN technologies

  • Expertise with BGP, OSPF and related routing protocols

  • Strong analytical and troubleshooting skills

  • Strong attention to detail & accuracy

  • Shares own expertise with others

  • Applies knowledge/skills to a variety of standard day to day activities

  • Ability to prioritise own work by understanding key business drivers

  • Identifies solutions to non-standard tasks/queries

  • Excellent organisational & time-management skills.

  • Ability to deliver to tight timescales

  • Display innovative thinking by acting on own initiative to identify & resolve problems and drive continuous improvement

  • Excellent communication skills, both written & verbal

  • Ability to work independently with minimal supervision/guidance

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: Network Build Engineer

Location: GBR %26 Ireland-Ireland-Dublin-Dublin

Requisition ID: 108286