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DeVry Education Group Manager of Student Finance-Financial Aid in Downers Grove, Illinois

The Manager, Student Finance is responsible for the overall processes, training, evaluation and support for student finance/accounts receivable services. The Manager, manages day to day operations and handling of all student issues, as well as assessing and measuring the effectiveness of services provided. This position may also assist, design and implement programs that foster student success and customer service as well as contribute to the accomplishment of the operational objectives for the academic partners and organization. Works in a contact center or processing center environment that supports students regardless of service modality. This leader is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization’s mission, vision, and purpose.

  • Directs and manages a Student Finance team and provides leadership in order to continually improve academic partner services.

  • Provides leadership to promote and maintain integrity, accuracy and timeliness in the delivery of service and advisement to students/academic partners, ultimately ensuring a positive experience.

  • Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility.

  • Evaluates and reviews current customer service/operational practices and processes and advises management on recommendations for improvement.

  • Provides management with tracking, reporting, and assessment of outcomes.

  • Leads in the development of colleagues, department, and/or functional area that have an integral role in the overall customer service/operational initiative.

  • Develops, implements, and monitors schedules that provide effective coverage to ensure quality.

  • May prepare department staffing and budget plans and maintain adequate staffing while remaining within service level.

  • Counsels escalated student/academic partner concerns and strives to resolve issues in a timely and professional manner

  • Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students.

  • Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

  • Ensures that colleagues have the needed tools and resources to assists applicants/students/colleagues with making informed decisions by providing accurate and helpful Student Finance counsel.

  • Identify and shares best practices with the department members to ensure that all staff members continuously provide and improve the student experience.

  • Maintain a thorough understanding of all Student Finance programs, policies and procedures.

  • May assist with designing and presenting any special reports/projects for accreditation and state approval process

  • Completes other duties as assigned.

  • Bachelor’s degree required, Master’s preferred.

  • A minimum of 4-7 years of combined professional experience required.

  • Prior people management experience required.

  • Must have knowledge of federal and state financial aid rules and regulations.

  • PC skills in Microsoft Office and financial aid software.

  • Experience working in a service oriented industry and environment. Understand and support internal and external customer needs.

  • Exceptional leadership, critical thinking, organization and interpersonal communication skills.

  • Ability to interact with all levels of the organization and work in a fast paced environment. Ability to work independently and make sound decisions without supervision or direction.

  • Student Finance experience required. Specifically, knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and knowledge of federal and state financial aid laws.

  • Experience in budget preparation, financial modeling and accounting management preferred.

  • Proven ability to set deadlines and ensure projects are complete.

  • Strong presentation skills and prior experience speaking in front of senior leadership.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S&P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, Becker Professional Education, Chamberlain University, EduPristine, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit adtalem.com.

Req Number: 2019-111216

Institution: Adtalem Shared Operations

FLSA U.S./Global Status: U.S. - Exempt