Strategy and Management Services, Inc. (SAMS) Lead Support Coordinator in District of Columbia, Washington

We are currently seeking a Lead Support Coordinator to assist the Executive Offices of the United States Attorneys (EOUSA). The Lead Support Coordinator will serve as the SAMS Team Leader and will be responsible for guiding the onsite SAMS team, developing and implementing strategies that will assist the EOUSA with achieving their goal of delivering services that optimize user productivity, maximize data value, and emphasize compliance with all applicable U.S. laws, regulations, and directives. The successful applicant will pursue the achievement of operational objectives EOUSA and the remaining USAOs located across the United States, provide centralized coordination and evaluation of accomplishments in support of the primary program objectives for assisting USAO Victim-Witness (VW) staff and serve as Lead for SAMS’ team resources responsible for communications with individuals of mega-victim cases and United States Attorney’s Office (USAO) personnel.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ensuring completion of research for victim addresses for returned mail, re-mailing of letters to the correct addresses, and updating new addresses in spreadsheets and the Government’s database.

  • Verifying that all individuals identified in large victim cases have been contacted.

  • Assuring that victim phone calls and emails receive responses/action in a timely manner.

  • Obtaining case and victim notification information for coordination of response to victim questions and follow-on actions.

  • Providing individuals identified in mega-victim cases with referrals, web-pages and toll-free numbers for continued/future case status updates.

  • Providing on-demand administrative support to include document scanning, data entry and consolidation of relevant paperwork for electronic filing.

  • Verifying victim contact information; obtaining an email address for future case status, and entering new contact information in spreadsheets and the Government’s database.

QUALIFICATIONS:

  • Minimum three (3) years of experience providing crisis intervention and guidance to individuals and families or counseling crime victims and/or witnesses.

  • College degree or the equivalent experience in Social Services, Criminal Justice or Business Administration.

  • Familiar with the Crime Victims’ Rights Act.

  • 2 to 3 years of experience managing call centers.

  • Experience leading teams of two (2) to three (3) individuals.

  • Ability to lift approximately fifteen (15) to twenty (20) pounds.

  • Able to hear and speak clearly, understand and answer questions, elicit information and resolve complaints.

  • Good methods and techniques of proper phone etiquette.

  • Must exhibit strong traits of sound judgment, honesty, integrity, confidentiality, professionalism and courtesy in dealing with victims and all department staff.

  • Office procedures, methods, and equipment including computers.

QUALIFICATIONS:

  • Minimum three (3) years of experience providing crisis intervention and guidance to individuals and families or counseling crime victims and/or witnesses.

  • College degree or the equivalent experience in Social Services, Criminal Justice or Business Administration.

  • Familiar with the Crime Victims’ Rights Act.

  • 2 to 3 years of experience managing call centers.

  • Experience leading teams of two (2) to three (3) individuals.

  • Ability to lift approximately fifteen (15) to twenty (20) pounds.

  • Able to hear and speak clearly, understand and answer questions, elicit information and resolve complaints.

  • Good methods and techniques of proper phone etiquette.

  • Must exhibit strong traits of sound judgment, honesty, integrity, confidentiality, professionalism and courtesy in dealing with victims and all department staff.

  • Office procedures, methods, and equipment including computers.