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NASA Federal Credit Union PT Branch Customer Service Associate / District of Columbia in District Of Columbia

FIND YOUR PURPOSE. JOIN OUR MISSION

We are currently seeking talented Part-time Member Service Associates for our District of Columbia Branches (Saturdays in various Branches including MD/VA).

As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

As a Part-time Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Part-time Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous part-time benefits opportunities.

We offer a generous benefit package:

  • Competitive Hourly Compensation: Part time positions start at $20.00/hour based on level (See Job Requirements section)

  • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting

  • Life Insurance – no cost

  • Employee Assistance Program – no cost

  • Paid vacation

  • Paid sick time

  • Paid holidays

  • Flexible Spending Account

Hours: Typically, your schedule will include four week days (hours will vary with branch staffing needs). Part-time employees are scheduled to work 8:30am – 1:30pm every Saturday. If you are assigned to a branch that does not have Saturday, you will be required to work at a branch in Maryland or Virginia that does have Saturdays, based on business needs.

JOB DUTIES SUMMARY

  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.

  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.

  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.

  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.

  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.

  • Handles consumer loan application processing, document collection, and disbursements.

  • Advises members regarding available insurance protection (life, disability, gap, etc.).

  • All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.

  • All MSAs may be assigned duties to support other areas in the Credit Union.

Education and Experience

  • MSA I - High school diploma or general education degree (GED). A minimum of one year of basic customer service experience. Cash handling a plus.

  • MSA II - High school diploma or general education degree (GED). A minimum of one year of broad level branch banking experience in a credit union or financial institution or relevant retail managerial experience.

  • MSA III – High school diploma or general education degree (GED). A minimum of one year of advanced level branch banking experience in a bank/credit union. Experience with advanced teller transactions, handles loan application processing/document collection experience and advanced sales/cross-selling experience. Advanced deposit and loan product counseling experience. Demonstrated writing skills.

ID: 2413

Schedule: Typically, your schedule will include four week days (hours will vary with branch staffing needs). Part-time employees are scheduled to work 9:00am – 1:00pm every Saturday

External Company URL: www.nasafcu.com

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