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Amazon Corporate LLC Support Engineer IV AMZ2197 in Detroit, Michigan

MULTIPLE POSITIONS AVAILABLECompany: Amazon.com Services, Inc., an Amazon.com CompanyPosition Title: Support Engineer IVLocation: Detroit, MIPosition Responsibilities:Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer and seller problems that span multiple AWS and proprietary internal Amazon services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS, internal developer and external seller communities, as well as internal training. Assist customers and sellers on a wide variety of topics, including AWS cloud architecture, determining the root cause of seller eligibility issues, migration and troubleshooting complex performance issues. Mentor junior support engineers.Basic QualificationsPosition Requirements:Master's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and two years of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and five years of experience in the job offered or a related occupation as equivalent to a Master's degree and two years of experience. Must have one year of experience in the following skill(s): working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.Amazon is an Equal Opportunity Employer #8211; Minority / Women / Disability / Veteran / Gender Identity / Orientation / Age

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