Henry Ford Health System Manager - Epic (Professional Billing) - Detroit in Detroit, Michigan


The Manager is responsible for the overall design, implementation, training, documentation, operation and support of Clinical or Business applications and reports. This includes planning, design, implementation and project management; daily operational management; a focus on service excellence and employee engagement; staff skills development, and fiscal responsibility.

The Manager acts as the Project Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Manager performs these activities following HFHS standards and processes.


  • Directs the work of and provide leadership to application staff to support the planning, design/build, test, implementation, support and operational needs of the organization.

  • This includes, but is not limited to, project management, resource planning, assessment of integration and/or interface needs, support and maintenance:

  • Participates in the definition of operational readiness requirements.

  • Leads and participates on cross-functional teams to ensure integration and alignment of build, process design, and configuration of workflows.

  • Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.

  • Supports implementation success by participating in the planning for KPIs and in the response to metrics post go live

  • Organizes team to provide ongoing operational support post implementations. Communicates status of work in progress to project team, requestor or Director.

  • Acts as the Project Helios liaison to associated departments and constituencies throughout the health system. Understands core system processes and interdependencies. Researches trends and best practices in relation to healthcare application software. Provides organizational leadership with respect to Clinical or business applications

  • Participates actively in key meetings with Operational Leaders to develop best practice processes.

  • Represents application team on other various Governance Advisory Councils and organizational Teams.

  • Promotes workflow analysis and redesign associated with implementation and optimization of system applications. Advises staff on the adoption of processes that improve efficiency with the adoption of the software.

  • Recommends process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies.

  • Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.

  • Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures that team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates and resolves issues that impact infrastructure and application performance

  • Evaluate trends on performance, capacity and operational health and develops plans to address key issues.

  • Leads the development and review of disaster recovery plans.

  • Resolves most issues independently and partner with vendors to resolve more complex issues.

  • Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.

  • Leads continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to solution architects and supervisors.

  • Leads review and management of tickets: break/fix for designated areas of responsibility

  • Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.

  • Promotes, develops and adheres to system standards, and best practices, Collaborates across Project Helios team to develop unified approaches and standard work. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.

  • Provides input to solution architects for standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.

  • Establishes testing best practices and standards

  • Oversees proofs of concepts for new technology, processes, and/or workflows.

  • Implements applications according to requirements, specifications and compliance/regulatory standards.

  • Stays current with respective technology capabilities and/or third party billing and compliance regulations (when applicable).

  • Collaborates with vendor partners and contractors.

  • Leads implementation of major version upgrades and special updates.

  • Communication & Relationship Management

  • Works with other Managers and Project Helios Leadership to lead issue resolution while maintaining HFHS Standards of Excellence.

  • Effectively manages conflict and works together with team members, colleagues, and other leaders prepares, shares, and presents

  • Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of colleagues, and Helios and Operational leadership team

  • Provides input to support technology planning

  • Works with IT, Project Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.

  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.


  • Bachelors Degree and a minimum of five years relevant work experience or a high school diploma/G.E.D. with a minimum of 10 years relevant experience is required.

  • Master’s Degree is preferred.

  • Experience with HIM or Professional Billing strongly preferred.

  • Epic Certification in designated Application (May hire into position without certification, but must attain certification within first 6 months of hire to continue employment.)


    Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

    care systems, is a national leader in clinical care, research and education. The system includes

    the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

    insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

    network and many other health-related entities throughout southeast Michigan, providing a

    full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.

    The health system also is a major economic driver in Michigan and employs more than 24,600

    employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The

    health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

    and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

    benefits and services.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.