Great-West Corporate Mgr Participant Services Communications in Denver (DTC), Colorado
Responsible for leading all aspects of participant services communication. Provide effective and timely communication to Participant Services associates utilizing a multi-channel strategy that engages them throughout all change. Develops and implements strategies and programs to communicate Participant Services business objectives, culture and values to its employees. This position oversees the alignment of communications plans with the strategic direction and positions of Empower Retirement. Coordinate with key internal teams to ensure preparation and execution of all communication strategies, to include HR, Training, Technology, Transformation, Strategy Innovation Management, Product, RM, Operations, SDS, WFO and Senior Participant Services Leadership. Conducts periodic review of results post change with associates and internal teams as needed and addresses any gaps in communication and resources.
Lead all aspects of participant services communication
Develop, produce and execute communication plans for Participant Services
Proactively prepare for change and lead related communication strategies, resource development and training programs
Ensure all messaging aligns with key business strategies
Partner with and develop key relationships with transformation, product, and operations teams
Create and facilitate effective communication channels that provide open, direct, and respectful forums to manage expectations, operational priorities, quality and timeline objectives, and conflict resolution.
Mentor key associates to become advocates and experts for change management throughout the department
Develop and disseminate participant services updates to internal partners (products, RM’s, operations, Technology)
Oversee maintenance of Participant Services resources/knowledge base
Oversee and provide ongoing development for a team of direct reports
Other duties as assigned
Bachelor's degree in Journalism, English or Communication or equivalent work experience
FINRA series 6 registration permitted, but not required. Corporate-established timelines apply to permitted registrations.
FINRA fingerprinting required.
5-7 years of experience in overseeing internal and/or external communication
2 years or more of leadership experience, preferably in a call center environment
Experience driving organizational communication strategy
Knowledge of retirement plan industry
Excellent written and verbal communication skills including ability to advocate for ideas and influence others
Strong organizational skills and ability to manage multiple deliverables simultaneously
Problem solving skills and ability to manage several projects simultaneously
Excellent communication, management, interpersonal and leadership skills required
Effective skills in MS Office products
Normal Office Working Conditions and ability to work remotely
At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.
External Job Title: Mgr Participant Services Communications
External Company Name: Great-West Life & Annuity Insurance Company