Experience Inc. Jobs

Job Information

Compass Group, North America Traveling Regional Patient Experience Manager - Nationwide in DENVER, Colorado

Posted Date: May 20, 2019


Pay GRADE 15

Reports To: National Director, Patient Experience

Location: Nationwide

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

/This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email *//MyReferral@compass-usa.com//./* /Click/ /here to view the step-by-step instructions to refer a friend to this position./

Regional Patient Experience Director

Working as the Regional Patient Experience Director, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.


• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance

• Maintains and supports client satisfaction at a level that ensures account retention

• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

• Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

• Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies

• Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress

• Assist with Sales VP and/or Sales Directors in the bid and selling process as required

• Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs

• Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels

• Interviews and assists in the selection of on-site Patient Experience leaders

• Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation

• Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth


• Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience

• 5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred

• Good coaching and on the job training skills required

• Excellent organizational skills and ability to multi-task essential

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Exhibits initiative, responsibility, flexibility and leadership

• Fiscal and budgetary skills

Apply to Crothall today!

/Crothall is a member of Compass Group USA/

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

*Req ID: *279478

Crothall Healthcare