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CommVault Systems, Inc. Technical Account Manager in Denver, Colorado

Technical Account ManagerDenver, COFull-timeCompany DescriptionCommvault is the world's most powerful backup and recovery software in thecloud and on any infrastructure, helping companies transform their data intoa powerful strategic asset. Commvault data protection and informationmanagement solutions enable companies and organizations of all sizes, in allindustries, to protect, access and share all of their data-anywhere andanytimeAs an organization, we are committed to a great work culture that embracesour values and promotes professional growth. Our Vaulters are passionateinnovators who work together to uncover new challenges that can be solved. Weare proud that the focus of every vaulter is to drive our customers'businesses forward. We're all about getting the job done, and having FUNdoing it. As vaulters we pride ourselves on transparency, integrity, andrespect in everything that we do.NOW is the time to join a growing company with strong roots, where you cantake on your next challenge.Job DescriptionWe have an outstanding career opportunity for a Technical Account Managerlocated in the Denver, CO area to consult on the architecture with thecustomer's enterprise architects, and discuss strategic support challengeswith their IT management teams. This role involves a blend of onsite work withthe customer and offsite customer management.The TAM interfaces directly with the ESP Support Account Management("SAM") team in successful resource allocation, whether onsite orvia remote, necessary to ensure customer success with their Commvaultenvironment. This position interfaces directly with Enterprise Support Program"ESP" customer personnel on both a scheduled and ad-hoc basis to providehigh level technical assistance in addressing each customer's short and longterm business objectives.How you will make an impact:Provide a strategic value technical point of contact for ESP Customers to whomthe TAM is assigned.Ensures a strong and seamless relationship by maintaining communications aboutall customer Commvault initiatives to the team: ESP SAM Team, SupportManagement, Sales, SEs, as needed.Within the first 60 days, complete a "Customer Profile Document"associated with engaging the ESP Customer Commvault Team in order to establishcustomer technical rapport and act as a liaison between customer, CustomerSupport, Product Management, and Development. This plan will be refreshedevery 90 days.Customer Site ArchitectureCustomer's business objectivesCustomer requirements associated with engaging with Commvault Customer SupportOn validation of this profile with customer and Commvault Account Managementpersonnel, the TAM will brief Customer Support Team in order to ensurequality support for that ESP Customer.Escalate any customer-raised support issues regarding support to the CommvaultESP SAM Team and assist in managing customer expectations regarding support,as needed.Ensure customer adherence to Support processes in order to align with ESPProgram SLA requirementsAssist in qualifying Customer escalations associated with support issues aswarrantedCoordinate monthly, or as required, scheduled on site meetings withcustomer to inform customer of new technologies, best practice adherenceguidelines or knowledge transfer sessions.Provide customer with Sr. Level Commvault technical assistance in identifyingprogrammatic, configuration, or use case scenarios that negatively impactthe aggregate success of the Commvault deployment and drive support callvolumeUses in-depth knowledge of Customer to identify other solutions opportunitieswithin accounts and communicate these opportunities to the Commvault AccountTeam.Participates in Quarterly Business Review with the Commvault ESP SAM team andengage withCustomer and Commvault management to establish or revise procedures andprocesses as necessaryWhat you need to succeed:Advanced administration and troubleshooting of Windows and UNIX serverenvironments.Troubleshooting, administration, and configuration of IP