Colorado State Program Assistant I in Denver, Colorado

Program Assistant I



Program Assistant I


$3,933.00 - $4,741.00 Monthly


Denver, CO

Job Type

Full Time


Department of Law

Job Number


Max Number of Applicants



12/13/2018 5:00 PM Mountain

  • Description

  • Benefits

  • Questions

Department Information

This job announcement will close at 5pm on December 13, 2018 or once 50 applications are received, whichever occurs first.

Find a rewarding career making a difference:

Join the Office of the Attorney General/Colorado Department of Law Team!

The Office of the Attorney General/Department of Law is the largest law firm in the State. The Attorney General is elected by popular vote of the statewide electorate and is the State's chief lawyer and law enforcement official.

Attorney General Cynthia H. Coffman oversees the Department and manages a wide range of responsibilities, including:

• Prosecuting and defending all civil and criminal actions in which the State has an interest, including on appeal

• Defending the laws and the Constitution of the State of Colorado

• Protecting consumers from scams and fraudulent activity

• Serving as legal advisor to officers of the State of Colorado and defending them from legal challenge

• Protecting and preserving Colorado's natural resources

• Advocating for policies that help law enforcement improve community safety

• Investigating and prosecuting Medicaid fraud throughout the State

In addition to the challenging and impactful work being done at the Office of the Attorney General, there are many other benefits to joining the Attorney General's team:

• Distinctive career advancement opportunities throughout the State system

• Strong, secure, yet flexible retirement benefits including PERA's Defined Benefit Plan or PERA's Defined Contribution Plan, including 401K and 457 plans

• Medical and dental health plans

• Paid life insurance

• Short and long-term disability coverage

• Paid vacation and sick leave earned each month

• 10 paid holidays per year

• Free access to a fitness center located in the Ralph L. Carr Colorado Judicial Center

• Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program

The Office of the Attorney General/Department of Law is an equal opportunity employer and understands that a diverse work force adds quality and perspective to the services we provide to the public. We encourage candidates with diverse qualities, backgrounds, and abilities to apply.

To learn more about our benefits visit:

Description of Job

Information about the Unit: This position is a part of the Consumer Protection Services Unit which collects and evaluates consumer complaint data while providing consumer education and outreach services throughout the State of Colorado. The Unit provides support for two Consumer Protection units, The Consumer Fraud Unit and the Antitrust, Tobacco and Consumer Protection Unit, by providing data and investigation intelligence that is relied upon by both units for discerning patterns of consumer fraud while maintaining a database of all complaints filed with the office. The work of the Unit is used in determining which companies and industries should be targeted for investigation and/or prosecution and assists in making the determination of where to best allocate investigative resources.

Additionally, the Unit provides consumer fraud education and fraud prevention advice to the general public. The Unit coordinates with other state attorneys general, state and local agencies, and cooperates with non-profits in the processing of consumer complaints, gathering of intelligence, and the sharing of consumer fraud trends for the dissemination to the public. The Unit also assists in the maintenance of the Stop Fraud Colorado Hotline, ensuring phone content and messaging is regularly updated to reflect current trends, case updates, and other applicable information.

Information about the Job: This position will be solely responsible for the call center duties on behalf of the Consumer Protection Section. This includes managing large amounts of inbound and outbound calls in a timely manner while creating positive experience for each caller, conducting initial intake of digital/mail based consumer complaints, and maintaining Unit data through various research and data collection methods while adhering to various standards and guidelines.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Necessary Special Requirements: Applicants must pass a thorough background investigation prior to appointment.

Minimum Qualifications: Four years of professional, administrative or technical support experience in an office setting which includes handling a large volume of calls, conducting intake while gathering information, researching issues, resolving inquiries, and logging customer calls in order to analyze data and identify trends. Experience must reflect the demonstrated ability to multitask, apply attention to detail, and possess strong verbal and written communication skills.

Substitutions: An Associate's or Bachelor's degree from an accredited college or university in business, criminal justice, statistics or closely related field may substitute for the general experience on a year-for-year basis. There is no substitution for one year of experience handling a large volume of calls, conducting intake while gathering information, researching issues, and resolving inquiries.

Preferred Qualifications: If you possess any of the following, specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

  • Bachelor's degree from an accredited college or university in business, criminal justice, statistics or closely related field.

  • At least one year of experience working in a legal setting working with confidential and/or sensitive information.

  • Experience answering a multi-line phone system.

  • Experience using Excel spreadsheets, including tracking data, manipulating data, using formulas, and creating reports/ graphs to present to management.

  • Knowledge of and experience using geospatial data applications and technology.

Important Information: Applications and supporting materials may be used to identify the top group of candidates in whole or part for this position. Applicants are responsible for ensuring that their application materials fully describe their education, training and experience as it relates to this position.

Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will not proceed in the selection process for this position. You will be notified of the results of the application review. If your application is rejected and you have questions, you may contact Daisy Zepeda at 720-508-6510 or You must contact her office within two days of the date you receive the application rejection notice.

Assessment Information

Upon meeting the minimum qualifications, the next phase of the assessment process will consist of a structured application/resume review by a panel of subject matter experts. The structured review is a comparative analysis against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit. It is imperative that you provide adequate detail on your application materials to describe how you meet and/or exceed the requirements for this position.

Comparative analysis factors to be assessed:

  • Technical Competence – Technical experience as it relates to the duties outlined in this job announcement.

  • Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned.

  • Job Fit – Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position.

APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor Denver, CO 80203, Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

The Assessment Process: Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Part or all of the assessment for this position will include a review of your application material(s). Applications will be reviewed by a Human Resource Specialist to determine if you meet the minimum requirements for the position. Subject Matter Experts may use the application material(s) to assess applicants who meet the minimum requirements, to identify a top group for additional assessment, or establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Qualifications and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Upload additional pages if necessary to fully explain your experience and accomplishments. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants.

Transfer Applicants: Eligible transfer candidates must submit a complete application following the directions in this job announcement. All qualified transfer eligible candidates who submitted an application by the posted deadline will be included along with all other qualified candidates in the comparative analysis process. If you do not want to compete in the assessment process, you may withdraw from consideration for this position.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Daisy Zepeda at 720-508-6510 or at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.