HCA, Hospital Corporation of America PBX Communication Operator in Denver, Colorado

Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children expects our Code of Conduct Value Statements to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community.

• We recognize and affirm the unique and intrinsic worth of each individual • We treat all those we serve with compassion and kindness • We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives. • We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity

Position Summary: Answer and process telephone calls on multi-line computer based switchboard. Provide exceptional customer service and communication skills in a friendly, caring and professional sounding manner. Accurately screen incoming calls of all categories, routing calls to patient rooms, hospital departments, hospital staff and physician offices. Assist all callers providing directions to and within the facility. Perform overhead and text paging functions. Process internal emergency calls, immediately activating emergency protocol with speed and accuracy. Display knowledge in the use of Windows based computer system and required programs. PBX operator position will be full-time with benefits. Rotating day, evening, and weekend shifts as required.

II. POSITION REQUIREMENTS:

A. Licensure / Certification / Registration None.

B. Education: High School Diploma or GED.

C. Experience: 1 year PBX experience or telephone customer service experience in a high volume environment necessary. Previous Northern telephone system experience and medical setting desirable.

D. Knowledge / Skills / Abilities: Excellent telephone communication skills, pleasing voice, excellent customer service skills, proper grammar, typing and computer skills are required.

I. DEGREE OF SUPERVISION REQUIRED: General direction by immediate supervisor. Operators are expected to be knowledgeable of and stay current with company and department policy and safety/ disaster procedures, with minimal supervision.

II. ORIENTATION PERIOD: 6 TO 8 WEEKS.

Job: *Admitting Registration Clerical & Scheduling

Title: PBX Communication Operator

Location: Colorado-Denver-Presbyterian/St. Luke%27s Medical Center

Requisition ID: 03166-77887