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HCA, Hospital Corporation of America PBX Communication Operator in Denver, Colorado

_PART TIME - Rotating Weekends_

Presbyterian St. Luke’s Medical Center,located in the Uptown neighborhood in Denver, CO and licensed for 680 beds, PSL provides the most advanced care for patients across the Rocky Mountains and Great Plains. We are proud to serve our community with experienced physicians who offer a wide range of medical services for patients of all ages.

Since delivering our first baby in 1882 at St. Luke’s Hospital, we have focused on providing exceptional baby care. Today, P/SL offers the region’s most advanced maternal-fetal care, focusing on rare conditions that put mothers and their developing babies at high-risk. The Advanced Cardiac Center at P/SL is known as a major heart hospital, recognized several times over the American Heart Association for excellence and for its success in implementing a higher standard of cardiac care that effectively improves treatment of patients hospitalized for heart disease.

While the tools are ever changing and our ability to care for patients is always advancing, one things remains constant - putting our patients first, with quality, respect, safety and teamwork.

/Our Values:/ Our core values are designed to guide our organization in its commitment to serve, to heal and to care for you. * We believe safety and quality of care are the keystones of our work. * We treat each other and our patients with compassion and respect. * We are honest and ethical in all we say and do. * We demonstrate our commitment to excellence by persistently exploring growth and improvement opportunities. * We exceed the expectations of our patients, families and the community. * We accomplish our mission and vision through collaboration and teamwork. * Our team of physicians, nurses, therapists, technologists, pharmacists, residents, dietitians, and support staff is dedicated to ensuring you receive the highest standard of patient care and comfort during your stay. * Although many of the staff will not have the privilege of meeting you directly, they are working together to speed your recovery.

/Here is what we can offer you:/ • Tuition Reimbursement & Student Loan Repayment • Certification Bonus and Voucher system • Dependent Scholarship • 401k (3%-9% match based on tenure) • Employee Stock Purchase Plan • Full Medical, Dental, and Vision insurance • Healthcare and Dependent Care Flexible Spending Accounts • Financial Wellness Program with a CFP And more…

Position Summary: Answer and process telephone calls on multi-line computer based switchboard. Provide exceptional customer service and communication skills in a friendly, caring and professional sounding manner. Accurately screen incoming calls of all categories, routing calls to patient rooms, hospital departments, hospital staff and physician offices. Assist all callers providing directions to and within the facility. Perform overhead and text paging functions. Process internal emergency calls, immediately activating emergency protocol with speed and accuracy. Display knowledge in the use of Windows based computer system and required programs. PBX operator position will be full-time with benefits. Rotating day, evening, and weekend shifts as required.

II. POSITION REQUIREMENTS:

A. Licensure / Certification / Registration None.

B. Education: High School Diploma or GED.

C. Experience: 1 year PBX experience or telephone customer service experience in a high volume environment necessary. Previous Northern telephone system experience and medical setting desirable.

D. Knowledge / Skills / Abilities: Excellent telephone communication skills, pleasing voice, excellent customer service skills, proper grammar, typing and computer skills are required.

I. DEGREE OF SUPERVISION REQUIRED: General direction by immediate supervisor. Operators are expected to be knowledgeable of and stay current with company and department policy and safety/ disaster procedures, with minimal supervision.

II. ORIENTATION PERIOD: 6 TO 8 WEEKS.

Job: *Admitting Registration Clerical & Scheduling

Title: PBX Communication Operator

Location: Colorado-Denver-Presbyterian/St. Luke%27s Medical Center

Requisition ID: 03166-77887

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