Denver Health Patient Access Specialist - Westside in Denver, Colorado
Job Summary Under minimal supervision, performs a variety of clerical duties for their assigned clinic which include, but are not limited to, patient registration and check in, appointment scheduling, on-line, in person and telephone appointment reminders, insurance verification and authorization, collection of copayments or required out of pockets costs, answer incoming telephone calls to the clinic, daily review of clinic schedules and miscellaneous clerical duties to insure proper patient flow in the clinic.
Minimum Qualifications Education 1. Graduation from high school or possession of a GED certificate required.
Experience 1. Two years of recent customer service experience required. 2. One year of recent healthcare or professional clerical experience required. Knowledge, Skills and Abilities 1. Excellent customer service skills with clients, public and staff, greeting them and assisting them with needs and or directing them accordingly. 2. Some knowledge and the ability to learn medical terminology. 3. Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care. 4. Bilingual in Spanish preferred. Computers and Technology 1. Ability to type 25 wpm. 2. Knowledge of Microsoft Office Suite. 3. Familiarity with Epic. Certificates, Licenses and Registration 1. Health Care Access Associates Certificate preferred. Supervisory Responsibilities This position has no supervisory responsibilities
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Facility: Westside Clinic, 1100 Federal Blvd.
Area of Interest: Administrative/Clerical/Customer Service
Shift Type: Day
Requisition ID: 52695
Employment Type: Full-Time
Experience Required: 1 - 3 Years
Education Required: High School Diploma/GED