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AdventHealth Outpatient Technician FT in DeLand, Florida


What you will be responsible for:

  • Demonstrates competency in performing registrations, vena punctures and bleeding times on the following age groups of patients: adolescent, adult, geriatric

  • Interviews patient or family members to gather demographic and insurance information including patient address, emergency contacts, guarantor, religion, insurance companies and plans.

  • Inputs patient registration information into computer system and verifies accuracy of data entered.

  • Ensures patient orders are received when needed and include the required information including physician signature, diagnosis and ordered tests.

  • Maintains a positive relationship with physicians and physician offices regarding inpatient admissions and outpatient procedures and testing.

  • Prints face sheets, labels, and wristbands and other miscellaneous paperwork to complete the registration process.

  • Ensures Insurance Requirements and Authorizations are obtained to guarantee proper reimbursement.

  • Knowledge of Insurance Companies and requirements to obtain authorizations.

  • Knowledge of On-Line verifications and authorization systems including but not limited to Availity, Emdeon, FHHS and UnitedhealthCare.

  • Knowledge of Medicare Medical Necessity requirements.

  • Complete understanding of the LMRP Software program.

  • Securing and Releasing of Patient Valuables.

  • Knowledge of gathering and release of patient valuables as to policy including proper verbiage, documentation and storage.

  • Maintaining knowledge of the collections and cashiering functions.

  • Collects all Co-Pays, Coinsurances, and Deductibles due the hospital at time of service.

  • Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.

  • Ensures all patients are properly transported to the receiving areas. Transports patient via wheelchair or accompaniment to departments based on patient condition or hospital requirement

  • Maintains professional competence by attending continuing education meetings, in-services, etc. with documentation in personnel file.

  • Attends mandatory in-services and other meetings required by department and hospital.

  • Communicates with other hospital personnel in a professional manner.

  • Adheres to safety policies and procedures.

  • Demonstrates good public relations with patients, employees and the public.

  • Assists in the orientation /training of new Outpatient Technicians.

  • Performs related duties when required.


  • What you will need:

  • Requires a high school diploma or GED.

  • Six months previous of medical/hospital office or customer service experience required.

  • Phlebotomy experience required.

  • Strong written and oral communication skills.

  • Word processing, data entry, spreadsheet skills, basic mathematical skills

  • Excellent customer service skills are required

  • Knowledge of medical terminology is a must.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.