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KPMG Manager, Endpoint Technology Services in Dallas, Texas

Manager, Endpoint Technology Services

Atlanta, Georgia

Requisition #: 43794

Practice Area: Business Support Services

Location: Denver, CO; Atlanta, GA; Chicago, IL; Grand Rapids, MI; St Louis, MO; Dallas, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Endpoint Technology Services to join our Digital Nexus technology organization.

Responsibilities:

  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience

  • Manage and maintain the systems and processes that enable management & security on the endpoints

  • Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues

  • Interface with internal customers to provide support, training, and technical knowledge for services provided, and identify emerging technologies that may be applicable to the business

  • Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside

  • Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans

Qualifications:

  • Minimum of five years of experience in a technology field with experience in advanced troubleshooting of hardware and software within a large enterprise environment

  • Bachelor's degree from an accredited college/university

  • Experience working with Linux, Windows 7, 8 and 10; SCCM, Symantec Enterprise Protection (SEP), Bitlocker Encryption, Active Directory, and Group Policy is required; experience with Carbon Black endpoint protection tools is a plus

  • Knowledge of IT security best practices and compliance/audit processes such as SOX, SAS 70/SSEA 16, HIPAA and PCI requirements

  • Prior experience managing high performing technical support teams focused on reactive and proactive support with strong verbal/written communication skills, and ability to interact with individuals of all levels within the organization

  • U.S citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.

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