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Comcast CommTech 5, Network Maintenance in Dallas, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for (under limited supervision) performing network

troubleshooting to alleviate system outages, analyzing system sweeps to

neutralize system anomalies, fiber system preventive maintenance and

restoration, and performing basic OTN and headend maintenance.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Troubleshoots and resolves service failures from the CPE to the tap.

Possesses knowledge to identify plant issues and resolves no-cable

situations to the first active, and escalates as required; troubleshoots

to the first active device and repair as directed by local requirements.

- Provides coaching and support to other Technicians for issues relating

to the installation, service and overall customer satisfaction of all

Comcast residential and commercial applications.

- Performs wall fish as required by the market (optional not included

in national certification). Performs multi-product installations for

residential and residential-like products, complete from tap to customer

equipment in single and multiple family dwellings including prewired

units; perform installations adhering to Comcast procedures and safe

work practices, NEC and NESC requirements, and local ordinances in order

to provide services to the customer. Installations could include but

not be limited to the following: Video (analog and digital; home

theater); Comcast Digital Voice (CDV) and/or other Voice services;

Comcast High-Speed Data (CHSI) (Home Networking and Home Plug);

Teleworker; Comcast Workplace (Internet.) Workplace Digital Voice (WDV)

standard; Commercial Video. Manipulates connectors, fasteners, wire;

uses hand tools. Must have vision ability of: close vision, peripheral

vision, ability to adjust focus and differentiate colors.

- During the course of normal day-to-day activities: cleans, maintains,

and stocks vehicle and equipment in order to be prepared for daily

responsibilities; completes associated paperwork with each job in a

timely manner; properly operates and maintains tools and equipment;

reports need for vehicle repair or service when required and/or

prescribed; and reports any accidents, losses, injuries or property

damage to supervisor and customer when appropriate. In Supervisor's

absence initiates appropriate procedures. Drives company vehicle in a

safe and responsible manner; properly operates and maintains

installation/service tools and equipment; demonstrates professional

conduct and appearance.

- Performs underground location of existing plant using system prints

and cable locating equipment in order to prevent cable damage and

service interruption. Must have the ability to read general system

layouts from blueprints.

- Completes paperwork associated with each work order in a timely manner

to ensure all details of the work are recorded for entry in the

customer's account once the work is checked in; determines acceptability

of service per specific product following installation or service call

in order to provide the best possible service for the customer.

- Provides the customer with the Comcast Welcome Kit and materials

regarding channel line up, uses of set-top box, modem, and/or eMTA and

company policies as they relate to the customer as well as demonstrate

these skills in order to educate the customer on the use of the

equipment, products, and services, and company guidelines. Provides

information on available services to new and existing customers in order

to sell additional services and attempt to upgrade existing services.

- Performs routine troubleshooting calls: troubleshoots the plant

through the distribution cable to the node in order to restore customer

video, CHSI, or CDV as required. Surveys the plant in order to ensure

service availability to potential customers. Must have the ability climb

poles, ladders and operate aerial lifts 18 to 20 feet above ground, as

determined by the system's requirements. Must possess the ability to use

basic cable test equipment. Performs work near power lines and

electricity.

- Performs CLI ride-out and track and repair leakage, as necessary.

Works and travels in inclement weather.

- Responds to and repairs service interruptions during regular business

hours, shift work or when "on-call" as required. Normal work shift may

include evenings and/or weekends; may include 10 hour days for 4 days a

week. Must be available to work overtime including weekends, evenings

and holidays.

- Performs construction maintenance duties such as: splices

aerial/underground coaxial cable and equipment to restore cable plant to

system specification; splices and activates new coaxial plant as

required; repairs and/or replace damaged aerial/underground plant; and

inspects, repairs and/or replaces power supplies as necessary. Must have

the ability to use basic cable installation tools and hand tools. Must

have the ability to comply with safety procedures and requirements.

Lifts and carries loads of 70 lbs. or more.

- Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

- Pre-wires single dwelling units and multiple dwelling units (MDUs) in

order to provide "ready hook-up" capabilities at the time of occupancy.

Works in crawl spaces, attics, and permit required confined spaces.

Exposure to moderate noise level.

- Performs standard home theater installations associated with video

installations. For every job: review all requested services with the

customer in order to ensure understanding and agreement; survey the

installation route and review proposed route with the customer in order

to obtain agreement on the location of cable outlet(s). Exposure to dogs

and other animals, construction areas, and the public in general as

required. Must have knowledge of policies and procedures for

installation activities.

- Performs multi-product service calls for residential and residential-

like products. Troubleshoot the forward and return path in the drop

from the tap to the customer's equipment for multiple services. Must

possess the ability to prioritize and organize effectively.

- Performs multi-product reconnects, requested and non-pay disconnects,

and additional outlets for residential and residential-like products.

Installs and removes set-top box and/or eMTA in order to provide

customer with upgrades or downgrades in service. Must possess knowledge

of basic mathematics, the ability to count and handle U.S. currency, and

the ability to communicate with customers in a clear and straight

forward manner.

- Inspects existing bond/ground to ensure compliance with Comcast and

National Electrical Code (NEC) requirements; make new ground as required

in order to protect employees, customers, and equipment from electrical

shock or damage.

- Checks in each job in a timely manner in order to ensure all details

of the work are recorded for entry in the customer's account once the

work is complete. Completes associated paperwork with each work order,

as required. Must be able to work while standing 50-70% of the time.

- Possesses knowledge of the National Electrical Code (NEC), the

National Electrical Safety Code (NESC), the Occupational Safety and

Health Act (OSHA), Federal Communications Commission (FCC),

Environmental Protection Agency (EPA), Department of Transportation

(DOT), American National Standards Institute (ANSI), and various state

and local codes including G.O. 95 and G.O. 128, (when applicable).

- Determines acceptability of video, data, and voice services by

reviewing television picture quality and PC and modem connection

following any installation or work on cable services to provide the best

possible service for the customer. Educates the customer on the CDV

service and voice mail. Conduct CDV test call. Demonstrates CHSI service

and educate customer on how to connect to the service, home page,

national and local content, web browsing using URL(s), etc. Must possess

the ability to manipulate objects such as pens, keyboard and mouse.

- Must have twenty-one months cable telecommunications (and/or

broadband) or similar experience. Possesses: knowledge of cable

television products and services, basic knowledge of cable system

operations, basic knowledge of a cable syst

Comcast is an EOE/Veterans/Disabled/LGBT employer

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