RELIANCE STEEL & ALUMINUM CO. IT Support Analyst III (Req 621) in Cypress, California

Application Process:iiTo be considered for this position, the candidate must submit their resume toirecruiting@rsac.comiand specify the title and requisition number for which they are applying in the subject line or body of the email.Job SummaryThe IT Support Analyst III is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT Support Analyst III delivers high level support and participates in the development of strategies to continually improve customer service and processes throughout the organization.ii The IT Support Analyst III must be a skilled communicator with the ability to gather customer information, break down highly complex problems, and identify solutions to quickly resolve reported issues. The IT Support Analyst III is expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.Essential FunctionsTechnical Support - Provides technical support via telephone, email or online to end users on a variety of application and technical issues.Gather the customeris information and determines the customeris issue by analyzing the symptoms and figuring out the underlying problemDetermine severity of problem and ensures response time is minimal through triage processProvide practical solutions to a wide-range of applications/technology problems/issuesiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiIdentify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action proceduresIdentify, troubleshoot, research and resolve complex technical problemsiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiAble to challenge conventional practicesiiAdapt established methods for new usersPursue ongoing process improvementCreate solutions to complex problemsAssist in the evaluation of new technology as potential solutions to existing problemsKnowledge Management - Ability to improve operational efficiencies by reducing the time spent to rediscover previous incidents or problems.Document and disseminate identification and resolution of problems to avoid future redundant work effortsContribute to the Knowledge Base and communicates across the teamDefine and document standard operating proceduresCustomer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.Provide service to internal and external customers to satisfy their needs and expectationsiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiListens to concerns and resolves reported issues effectively and promptlyiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiDeliver high quality products and servicesiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiCommitted to continuous improvementiiiiiiEnsure and comply with customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing systemiiiiiiiiAnticipate customeris needs and moves to effectively address issuesiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiEstablish relationships with customers providing education/training as appropriateDelivers high quality solutions that meet the organization's needsElicit feedback from customersParticipate in the development of strategies to help the organization serve customers more effectivelySupp