Apple Senior Business Operations - Program Manager, Apple Pay in Cupertino, California

Senior Business Operations - Program Manager, Apple Pay

Santa Clara Valley (Cupertino), California, United States

Software and Services

  • Solid understanding of payments at it relates to financial institutions.

  • Experience in business operations functions, including various servicing channels, business analytics, operational health.

  • Analytical capabilities needed to synthesize large amounts of data into a clear story.

  • Aptitude and interest in new technical concepts.

  • Demonstrated ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones.

  • 10+ years experience as an Operations Program Manager driving complex solutions.

  • Experience in digital wallet and payments

  • Solid ability to operate autonomously across multiple teams in a matrixed organization.

  • Experience working on projects with teams based outside the US including international engagements.

  • PMI/PMP certification highly desirable.

  • Experience with agile methodologies preferred (e.g. Scrum).

  • High level of proficiency crafting high impact presentations using Keynote (or MS PowerPoint) to clearly articulate solutions.

  • Excellent verbal and written communication skills with the ability to communicate at all organizational levels.

  • Experience in facilitating business requirements workshops.

  • Collaborative, flexible and open working style, with an ability to quickly establish trust and credibility.

  • Excellent teamwork skills and ability to influence others.

  • Integrity, energy and sense of urgency to “make things happen”.

Description

• Track and manage all business operations work-streams for key initiatives. • Scope and directly manage requirements process for larger initiatives as needed. This will involve working with key business partners. • Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations. • Work within either agile or waterfall style projects. • Effectively manage partners, subject matter experts, executives and other internal groups through effective written and verbal communication. • Manage change. Implement new ideas effectively within the Apple Pay culture. Influence decisions and change management through collaboration, leadership and a customer-focused approach. • Use experience, observations, industry trends, standard methodologies, leading-edge technology and process improvement ideas to challenge the status quo.

Education & Experience

Bachelor’s degree or equivalent desirable, preferably in operations.

Additional Requirements

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