Apple Senior Business Operations - Program Manager, Apple Pay in Cupertino, California

Senior Business Operations - Program Manager, Apple Pay

Santa Clara Valley (Cupertino), California, United States

Software and Services

  • Solid understanding of payments at it relates to financial institutions.

  • Experience in business operations functions, including various servicing channels, business analytics, operational health.

  • Analytical capabilities needed to synthesize large amounts of data into a clear story.

  • Aptitude and interest in new technical concepts.

  • Demonstrated ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones.

  • 10+ years experience as an Operations Program Manager driving complex solutions.

  • Experience in digital wallet and payments

  • Solid ability to operate autonomously across multiple teams in a matrixed organization.

  • Experience working on projects with teams based outside the US including international engagements.

  • PMI/PMP certification highly desirable.

  • Experience with agile methodologies preferred (e.g. Scrum).

  • High level of proficiency crafting high impact presentations using Keynote (or MS PowerPoint) to clearly articulate solutions.

  • Excellent verbal and written communication skills with the ability to communicate at all organizational levels.

  • Experience in facilitating business requirements workshops.

  • Collaborative, flexible and open working style, with an ability to quickly establish trust and credibility.

  • Excellent teamwork skills and ability to influence others.

  • Integrity, energy and sense of urgency to “make things happen”.


• Track and manage all business operations work-streams for key initiatives. • Scope and directly manage requirements process for larger initiatives as needed. This will involve working with key business partners. • Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations. • Work within either agile or waterfall style projects. • Effectively manage partners, subject matter experts, executives and other internal groups through effective written and verbal communication. • Manage change. Implement new ideas effectively within the Apple Pay culture. Influence decisions and change management through collaboration, leadership and a customer-focused approach. • Use experience, observations, industry trends, standard methodologies, leading-edge technology and process improvement ideas to challenge the status quo.

Education & Experience

Bachelor’s degree or equivalent desirable, preferably in operations.

Additional Requirements

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at (Opens in a new window) at .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at Learn more at (Opens in a new window) at .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at guidelines at (opens in a new window) at applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at (Opens in a new window) at .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at Learn more at (Opens in a new window) at .