Experian Decision Analytics Client Success / Account Management Director in Costa Mesa, California
Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security and automate decision making.
Experian Decision Analytics integrates predictive data and analytics into valuable business decisions that provide greater insight into decision performance and helps companies keep pace with changing business priorities. By applying expert consulting, analytical tools, software and systems to convert data into valuable business decisions, we help businesses Manage Credit Risk, Detect and Prevent Fraud, Predict Behavior, Automate Decisioning, Enhance Credit Management Strategies, Maintain Regulatory Compliance. Our expertise spans a variety of industries: including banking, utilities, telecommunications, mortgage, leasing, insurance, automotive, mortgage, retail finance, public sector, mail order, small business and unsecured lending.
/We are looking for the best of the best to join a high performing team./
We are searching for an Account Management Director to join our Decision Analytics (DA) Account Management team. The DA Account Management team works to maintain ongoing client decisioning, analytics, fraud & identity revenue by having accountability for the DA client relationship, ensures our clients gain beneficial use of their solutions, helps generate software & solution enhancements, ensures successful contract renewals and engages their sales partners when necessary, and involves the sales team to sell additional software and fraud & identity solutions/services where appropriate; and most importantly, works to remove the post-sale account management tasks from the front end sales teams to allow them to focus on new business.
The team’s responsibilities include: * Be the primary interface between Experian and the client’s users and teams who use DA solutions. Work to ensure that clients are gaining value from the use of our solutions. * Drive the conversation between sales, delivery, client, support and DA Global software & fraud. Ensure these multiple teams work together in a coordinated manner to ensure that resources are appropriately deployed to meet and exceed client expectations. * Document and communicate current client status to stakeholders. Proactively manage the state of the client’s issues and requests. Receive updates from support, delivery, product management, and globe and communicate as needed to sales, delivery and executive teams. Support product management in gathering product enhancement requests. * Preserve and grow client revenue streams, involving Delivery, sales, product management and Development for enhancements and Sales to support new opportunities * Manage the coordination and communication of upgrade situations * Be knowledgeable of all Experian’s decisioning, analytics, fraud & ID solutions and the use of Experian these solutions by the client. * Activities should include scheduling regular client meetings (i.e., QBRs), regular communications with sales and delivery, assessing and communicating gaps/risks and plans to mitigate, and helping to evolve the account management role incorporating feedback from stakeholders
As a successful member of this team, you should possess the following skills and aptitude: * Be comfortable creating a strong relationship with the client executive and client team that uses Experian DA solutions * Demonstrate a knowledge of Experian solutions and client requirements in order to act as a valued, consultative partner with the client * Be able to proactively lead and drive client discussions with internal teams (Delivery, Development, Product Management, and Global teams as appropriate to ensure that we are meeting and exceeding client requirements * Be capable of maintaining and growing current DA revenue streams through renewals, enhancements, cross-sell/up-sell activities * Be able to proactively coordinate and facilitate Experian communications with clients (i.e., upgrades, new releases, etc.) * Provide critical feedback to NA and Global development teams on client requests (i.e., new features, product issues, etc.) * Positively represent the company in a professional manner at all times
Specific Qualifications for this position include:
- BS / BA Degree required, MBA preferred
- Minimum of 6-10 years successful software support, account management or similar experience.
- Sufficient knowledge of technology to understand technical architecture and systems integrations plans and discussions
- Ability to work in fast-paced, deadline-oriented, growing public company with high expectations
- Ability to influence and lead matrix teams
- Self- starter with ability to think strategically and respond tactically
- A solid understanding of credit information, credit decisioning, and credit scoring applications
- Passion for driving financial results and ensuring client satisfaction
- Ability to establish consultative business relationships with various levels within client organization
- Excellent written and verbal communication skills
- Ability to establish crystal clear expectations
- Outstanding collaboration, organizational, analytical and planning skills
- Strong work standards, impeccable integrity and ethics
- Willingness to travel (20-40%) Location TBD, but near a major Experian office is preferred (Costa Mesa, Schaumburg, Allen, Wilmington, Atlanta)
EOE Including Disability/Vet
Benefits: Working for leading FTSE 50 global information Services Company is just one of the rewards of joining Experian. Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. That is why we offer a highly competitive package which comprises: • Competitive base salary • Aggressive bonus plan • Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader.
Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 Index. Total revenue for the year ended March 31, 2019 was $4.8 billion. Experian employs approximately 17,000 people in over 40 countries.
Job: *Sales & Business Development
Title: Decision Analytics Client Success / Account Management Director
Requisition ID: 194935
Other Locations: United States-Illinois-Schaumburg, United States-Georgia-Atlanta, United States-California-Costa Mesa, United States-Delaware-Newark-DE
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