BT Technical Support IP Services Corsham in Corsham, United Kingdom
Technical Support IP Services
Corsham ,Wiltshire .
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. Why this role matters In this role you will maintain and support the MOD’s global data networks. It is quite a unique position, providing the opportunity to work closely with the customer to directly use the power of communication to help make a better world. For each other, for our customers, for society and our communities.You will be part of a small team, provisioning orders and providing 3 rd line support to the 2 nd Line IP Service and Design teams, and will be based at the Primary Network Control Centre (PNCC) in Corsham. This team and the wider teams you will work with, are responsible for the end to end delivery of customer DFTS service on secure and non-secure services contracts. You will need to maintaining a flexible and pro-active approach to all aspects of work, whilst using initiative to resolve day to day issues to both the customer’s and BT’s satisfaction What you'll be doing
Providing 2nd and 3rd line support to bespoke voice, data and IT based communications services to the DCOS/IUS networks. Provisioning of services, enquiries, fault diagnosis / resolution, problem management and order / change implementation.
You will work proactively and deal with complex current and potential issues on customer networks.
You will implement and control customer provisioning and service terminations
You will implement and control network changes as requested by TDA and Customer via SORF
You will meet or exceed bespoke/customer-specific SLAs, contractual commitments and internal performance measurements. This includes the day-to-day operational management of BT internal and third party suppliers.
You will provide co-ordinated local training and written aid memoirs to 1 st /2 nd line team members to increase the skill level of the overall team, especially with the RICE tool.
You will accurately log, update and close events in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
You will maintain and enhance working relationships with customers, suppliers and BT business units, to effect prompt fault repair, change / order implementation
You will become competent and compliant with the RICE tool to ensure configurations and installations, and must be able to generate a patch file for ad-hoc and bespoke install requirements.
You will provide on-call support and OOH support as required We'll also need to see these on your CV
Manage your own time to meet agreed targets.
Develop plans for specific work activities in your own area over the short-term, which may include forecasting resource requirements.
Experience with Juniper routers operations and configuration.
Technical skill should be JNCIS level, or equivalent.
A good understanding of IP data networks, including WAN protocols and technologies.
Experience with cryptographic network devices.
An understanding of voice (TDM and VOIP) protocols and technologies Why choose us? We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.#LI-DR1
Title: Technical Support IP Services Corsham
Location: GBR %26 Ireland-GBR-Wiltshire-Corsham
Requisition ID: 109813
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