STATE OF NEW HAMPSHIRE - Department of Safety CASH TERMINAL OPERATOR I- Customer Service Representative(Job Id in Concord, New Hampshire

CASH TERMINALOPERATOR ICustomer ServiceRepresentative(Job Id13754)Location: US:NH:CONCORD Post Date: 01/08/2019Category: ADMIN SUPPORT Close Date: 04/10/2019Employment Type:Salary: 14.950-14.950 USDDescriptionState of New Hampshire Job PostingDepartment of SafetyDivision of Motor Vehicles- Operations Bureau33 Hazen Drive Concord, NH 03305PART TIMEALL LOCATIONSCash Terminal Operator I(Customer Service Representative)Labor Grade 11$14.95 Per HourThe State of New Hampshire, Department of Safety, Division of Motor Vehicles- Operations Bureauhas a part time,vacancy for Cash Terminal Operator I positions in all locations. These positions arenot to exceed 24 hours per week, schedule to be determined. A minimum of six weeks training inConcord for the positions.Summary:Serves the general public through processing complex motor vehicle transactions at a high volumecustomer counter, customer service area or work station, including extensive customer contact,collecting the appropriate fees, printing and issuing and/or scanning the acceptable, legally correctdocuments, maintaining an accurate cash drawer at all times, while providing expedient, accurate,first-rate customer service for the Division of Motor Vehicles.Responsibilities:Provides first-rate customer service through serving the general public in a polite, accurate, timelyand efficient manner, through processing of complex motor vehicle transactions including, but notlimited to: driver licenses, identification cards, motor vehicle registrations, boat registrations, titledocuments, various permits and licenses, financial responsibility fines and fees, driver records,accident reports and motorcycle rider training classes at a high volume customer counter, customerservice area or employee work station, in an office as assigned.Receives numerous applications for complex motor vehicle transactions and verifies that theapplications are complete and that all required legally correct documentation is presented.Ensures that the proper form is used and that it is filled out properly.Ensures that all required information and documentation is official and authentic.Scans supporting documentation and/or prepares for microfilming or other document capturemethodology.Enters the necessary data and information into the DMV database in an expedient and accuratemanner through utilizing various computer software and personal, mainframe or other computerhardware.Ensures that all data entry is consistent with the Privacy Act. Administers and oversees any test(s)required by the applicants(s) including vision screening and electronic written tests.Collects the correct fee(s) in the form of cash, check, money order, credit or debit card, processesthe fee transaction and issues the correct change, if applicable. Issues a receipt indicating paymenthas been made and accepted.Prints, verifies and issues the appropriate document(s) including, but not limited to: driver license,identification card, registration document, title document, driver records, applicable permits and/orother related motor vehicle document or form in an expedient, accurate manner.Answers customer questions at the customer counter and on the telephone at a customer counter,customer service area and/or contact center environment, regarding motor vehicle laws and rules,processes and procedures consistent with the Privacy Act.Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the start of eachbusiness day.Ensures that the daily petty cash and cash draw are accurate and accounted for at all times.Ensures that all motor vehicle materials and supplies including, but not limited to, laminates, plates,decals, Directors stamps, etc. are properly secured at all times.Closes out the cash drawer verifying both the daily deposit and petty cash with the supervisor orhis/her designee at the close of each business day.Submits daily deposit and daily petty cash to the vault attendant at the close of each business day.Ut