Verint Systems, Inc. Manager, Strategic Accounts in Columbus, Ohio
Manager, Strategic Accounts
Location US-Remote (United States)
Job ID 13809
Overview of Job Function:
As part of the CX Business Unit of Verint, the Strategic Account Manager (SAM) is responsible for Customer Retention and Expansion in an assigned geographic region. The successful SAM will lead and motivate his/her team of Customer Success Managers to exceed the defined renewal and growth targets. The Success Team strives to achieve trusted advisor status with our Customers by demonstrating value in Verint’s solutions, providing strategic input and guidance to our Customers’ global VoC/VoE programs, and building relationships with key stakeholders.
Principal Duties and Essential Responsibilities:
•Leads and manages a team of Customer Success Managers to over-achieve on the defined retention and growth targets and achieve Trusted Advisor status with Customers
•Develops strategic VoC/VoE plans with Customers and helps to implement, monitor and measure success of these plans
•Manages an assigned Customer book of business
•Expands Verint’s sphere of influence in Customer accounts by identifying, pursing and maintaining Customer relationships at the VP level or higher
•Collaborates and aligns with Verint Account Executives in EFM, OpinionLab and Verint mainstream
•4 years progressive management experience and 6+ years overall account management experience in technology space
•Bachelor’s degree or equivalent work experience
•Proven track record interfacing with senior and middle management to demonstrate the value of enterprise on-premises, private and public cloud solutions
•Proven track record of meeting and exceeding individual and team revenue goals
•Ability to plan and manage at both the strategic and operational level
•Ability to create and deliver compelling, value based presentations
•Analytical experience working with data to solve business problems
•Experience with on-premises, private and public cloud software licensing
•Must have high integrity, a can-do attitude, and be a team player
•This position requires travel 25% – 33% of the time
•Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations.
•Hands on experience with Verint’s CX solution set and competitive alternatives
•Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
•Experience with SalesForce, Oracle, Tableau and Business Objects
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
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