Randstad Call Center Team Leader in Coatesville, Pennsylvania

Call Center Team Leader

job details:

  • location:Coatesville, PA

  • salary:$16 - $18 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Manager

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_711523

  • questions:jenn.nagel@randstadusa.com610-358-3101

job description

Call Center Team Leader

Are you an experienced manager with leadership skills looking to continue your career with a growing team?

We are looking for the perfect candidate to grow into a managerial role, which supports initiatives and direction of the Director of Operations. Your goal will be to maximize company profits by ensuring the routine execution of essential company processes. All communication with our clients, vendors, employees and consumers will be conducted in a business professional manner.

Responsibilities:

  • Assist Operations Manager of Records Processes as directed

  • Review work orders completed by staff for accuracy

  • Monitor and address issues with the Turnaround Time Reports and take action

  • Balance and monitor the workload between team members

  • Maintain high sense of urgency and quick turnaround times

  • Respond to customers calls and emails in a timely fashion

  • Manage staff schedules to ensure adequate workload coverage

  • Complete a weekly aging review to ensure timely turnaround of orders and take

appropriate action.

  • Responsible for the company's understanding of court terminology, as well as

understanding the various jurisdictional court differences. Understanding the

critical nature of this responsibility and its importance to consumers, clients and

the company.

  • Follow all compliance practices of the company.

Working hours: 8:00 PM - 5:00 PM

Skills:

  • 2+ years of administrative experience

  • Ability to communicate with clients, vendors, employees and consumers in a business professional manner

  • Strong leadership and management skills

  • Ability to research and locate via the Web needed information.

Education:

Associate

Experience:

Manager

Qualifications:

  • To perform this job successfully, individual must be able to perform each essential duty satisfactorily and be able to react to change productively and handle other essential tasks as assigned.

  • Display high standard of ethical conduct and respect to confidentiality principles.

  • Exhibit honesty and integrity.

  • Excellent communication, organization and time management skills.

  • Attention to detail, typing skills, excellent customer service skills.

  • Possess and exercise self-motivation and takes initiative in achieving tasks.

  • Prioritizing of multiple responsibilities and/or accomplishing tasks simultaneously. .

  • Computer Proficiency: Proficient personal computer application an essential skill as well as word-processing software and spreadsheet.

  • Proficient with Microsoft Office Suite and ability to learn other software applications quickly and efficiently.

  • Possess Internet Research experience.

Are you the team oriented manager that we are looking for? If, so please submit your resume to jenn.nagel@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.