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General Electric Sr Application Operations Engineer in Cincinnati, Ohio

Role Summary:

The Unified Communications team is seeking an experienced support professional to provide Technical Support for the Print As A Service Cloud Environment: The Platform for printing in GE worldwide.The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:

In this role, you will:

+ + Responsible for taking ownership for Level 3 operational support of the Print As A Service Cloud Platform.

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

  • Work directly with service architects to help reproduce and resolve customer issues

  • Drive customer communication during critical events and lead retrospective meetings

  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

  • Work on critical, highly complex customer problems that may span multiple services

  • Participate in 24x7 on-call rotation and work with global teams

  • Collaborate with cross functional stakeholders

  • Provide mentorship and guidance to team members

Qualifications/Requirements:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) AND a minimum 4 years of professional experience.

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

Desired Characteristics:

  • Expertise in the Microsoft Windows Server technology stack (Windows Server, SQL Server, IIS, etc.)

  • Expertise in Windows clients (Windows 7/10, Client side troubleshooting).

  • Hands on experience integrating Apps and services with Active Directory/LDAP.

  • Hands on experience with Cloud platforms and tools

  • Background and experience in emerging technologies in cloud, IaaS, PaaS & SaaS

  • Knowledge of Network/Security technologies and standards (Load Balancing, Firewalls, SSL, VLANs)

  • Knowledge of Printer management software solutions (VPSX, Equitrac, Cirratro…) is a plus.

  • Experience in Operations, Problem-mgmt. and working in a Global context

  • Self-motivated and ability to work under minimal direction

  • Drives change initiatives

  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment

  • Strong oral and written communication skills

  • Strong business analysis and problem solving skills

  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

  • Ability to interact at all levels of the organization and with other GE businesses

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Georgia, Ohio;Cincinnati, Alpharetta;

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